Skill Assessments This user has not passed any tests yet Languages English - Advanced Filipino - Fluent People also viewed * [![Angel Sanchez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71626_1784638512.jpg) Angel Sanchez Accounting and Administrative Analyst](https://jobicy.com/u/id71626.md) * [![Thifany Avelin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71558_1784599584.jpg) Thifany Avelin Human Resources and Administrative Assistant](https://jobicy.com/u/id71558.md) * [![Jill-Anne Pugin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71546_1784594149.jpg) Jill-Anne Pugin Virtual Assistant | Executive Administrative Support | Online Business English Tutor](https://jobicy.com/u/id71546.md) * [![Eunice Balan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67324_1784590292.jpg) Eunice Balan Customer Service Specialist/ Administrative Support Specialist](https://jobicy.com/u/id67324.md) * [![MohammadJavad Aminzadeh](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68504_1784467419.jpg) MohammadJavad Aminzadeh General Labourer](https://jobicy.com/u/id68504.md) * [![Yanique Thomas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71110_1784436246.jpg) Yanique Thomas Administrative Professional / Records Officer](https://jobicy.com/u/id71110.md) * [![Merian Jewel Cadayday](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71091_1784209689.jpg) Merian Jewel Cadayday Receptionist / Executive Secretary / Administrative Support](https://jobicy.com/u/id71091.md) * [![Yara Elkassih](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70957_1784122487.jpg) Yara Elkassih Marketing and Customer Service Specialist](https://jobicy.com/u/id70957.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an administrative and customer support professional with more than 5 years of experience across aviation and BPO environments. My background includes customer service, travel coordination, documentation, CRM management, and operational support in fast-paced, high-volume settings. I have supported daily operations by handling customer communications across multiple channels, maintaining accurate records, and coordinating with internal teams to resolve escalations efficiently. I am known for being organized, detail-oriented, and able to manage multiple priorities at once. In travel and client support roles, I managed bookings, itinerary changes, refunds, and reservation updates while maintaining high accuracy and a strong customer experience. I have also worked closely with airlines, hotels, vendors, and global clients to resolve time-sensitive issues. My experience includes executive administrative support such as calendar management, email management, appointment scheduling, meeting coordination, reporting, and workflow documentation. I am comfortable working with confidential information and maintaining structured processes. I am proficient in Google Workspace, Microsoft Office, Salesforce, Notion, Slack, Zoom, Google Meet, and AI productivity tools such as ChatGPT and Gemini. I also use Canva and CapCut for basic design and content support. I am currently seeking opportunities in Executive Assistance, Administrative Support, and Customer Operations where I can contribute strong communication skills, operational reliability, and a service-oriented mindset. Notice Period: Immediately ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Documentation](https://jobicy.com/talent/documentation.md)[Reporting](https://jobicy.com/talent/reporting.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Travel Coordination](https://jobicy.com/talent/travel-coordination.md)[Online Research](https://jobicy.com/talent/online-research.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Customer Service Advisor @ Concentrix CVG Philippines Nov 2025 - Mar 2026 Supported fast-paced daily operations by managing high-volume customer communications across multiple channels while maintaining SLA compliance. Maintained detailed documentation, customer records, and case histories with exceptional accuracy. Coordinated with internal departments to resolve escalated concerns efficiently. Assisted in administrative tasks including data entry, reporting, and workflow documentation. Customer Service Professional @ Dubai Airport Aug 2017 - Apr 2019 Assisted international passengers with flight schedules, airport navigation, and travel coordination. Coordinated with airline representatives regarding delays, cancellations, and itinerary recovery. Ensured compliance with international aviation regulations and company policies while delivering strong communication and problem-solving support. Travel & Client Support Advisor @ Teleperformance Philippines Jan 2022 - Apr 2024 Coordinated international travel bookings, itinerary modifications, refunds, and reservation management with high accuracy. Managed time-sensitive scheduling changes while ensuring a seamless customer experience. Communicated with airlines, hotels, vendors, and global clients, and maintained organized booking documentation and CRM records. ## Education Philippine School of Business Administration Not specified BSBA, Marketing Management New Generations Academy Not specified Training, General Virtual Assistant & Social Media Management Actual training in calendar and email management and social media management. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.