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Languages  Serbian - Native or Bilingual   English - Fluent People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a customer support specialist with more than four years of experience in customer support, social media communication, and client service.

I have worked in roles where I responded to customer inquiries, resolved complaints, and provided clear information about products and services.

I am known for strong communication, problem-solving, and organizational skills, and I focus on maintaining a positive customer experience.

My background also includes sales and banking support, where I assisted customers with financial products, processed documentation, and built strong client relationships.

I am an economics graduate and I bring a practical, service-oriented mindset to every role I take on.

I am looking for a remote customer support position where I can continue helping customers and contributing to a reliable support team.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Documentation](https://jobicy.com/talent/documentation.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Email Support](https://jobicy.com/talent/email-support.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Social Media Support](https://jobicy.com/talent/social-media-support.md)

## Experience

Social Media Support Agent @ One Crna Gora (formerly Telenor Montenegro)  Feb 2022 - Jul 2026 Responded to customer inquiries via social media, resolved complaints professionally, provided product and service information, escalated complex cases when needed, and maintained excellent customer satisfaction.

Sales Representative @ Lovcen Banka AD  Feb 2019 - Oct 2019 Assisted customers with banking products and services, opened customer accounts, processed documentation, built strong customer relationships, and achieved sales and customer service goals.

## Education

No education data available.

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