![Guillermo Icaza](https://jobicy.com/react/themes/app/images/avatar.jpg)
Guillermo Icaza

# Network Technician / IT Support Specialist

Open to offers · Member since 21 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationCaracas, VenezuelaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a detail-oriented network technician and IT professional with solid experience in computer networks, systems administration, and technical support.

I have worked with hardware and software troubleshooting, remote support, and on-site diagnostics, helping users resolve technical issues efficiently.

My background includes network architecture, TCP/IP protocols, wireless and wired networking, fiber optic technologies, and Windows Server administration.

I also have experience working with Linux systems, remote system administration, technical documentation, and customer service.

I am comfortable using Python for scripting and network-related tasks, and I value practical, reliable solutions that improve support operations.

I am open to opportunities where I can continue growing in IT support, networking, and systems administration while contributing to high-quality service delivery.

## Skills

13 capabilities[Customer Service](https://jobicy.com/talent/customer-service.md)[Intranet Management](https://jobicy.com/talent/intranet-management.md)[Linux Administration](https://jobicy.com/talent/linux-administration.md)[Network Architecture](https://jobicy.com/talent/network-architecture.md)[Network Security](https://jobicy.com/talent/network-security.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Python](https://jobicy.com/talent/python.md)[Routers](https://jobicy.com/talent/routers.md)[Scripting](https://jobicy.com/talent/scripting.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Windows Server](https://jobicy.com/talent/windows-server.md)

## Tech stack & tools

Working toolkit

### Development

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/linux/linux-original.svg) Linux](https://jobicy.com/talent?tool=linux.md)

### Languages & Frameworks

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md)

### Mobile

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/android/android-original.svg) Android](https://jobicy.com/talent?tool=android.md)

## Experience

Career history

### Soporte Técnico · SAINT VENEZUELA, CA

Mar 2018 – Sep 2018Provided remote and on-site technical support to clients, resolving software issues and system errors. Performed hardware diagnostics and repairs, used remote access tools to troubleshoot efficiently, and documented support interactions in the ticketing system.

### Analista ATC (Pagos, vía Chat) · CASHEA, CA

Nov 2025 – Apr 2026Handled customer support related to payments via chat, managed technical and service requests, and contributed to support process improvements. The resume also notes achievements in reducing response times, maintaining high customer satisfaction, and building a knowledge base for common issues.

## Education

Learning history

### Instituto KEYS

2016 – 2016Certificación, Ingeniería de Redes

Certification in Network Engineering.

### Instituto KEYS

2017 – 2017Certificación, Soporte Técnico

Certification in Technical Support.

### CASHEA, C.A.

2025 – 2025Curso Intensivo, Herramientas ATC CASHEA

Intensive course in ATC tools.

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