Skill Assessments This user has not passed any tests yet Languages English - Fluent People also viewed * [![Muhammad Abdur Rehman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71922_1784747788.jpg) Muhammad Abdur Rehman Customer Support Specialist](https://jobicy.com/u/id71922.md) * [![Giuliana Richard](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71799_1784702408.jpg) Giuliana Richard Waitress and Customer Service Assistant](https://jobicy.com/u/id71799.md) * [![Augusto Rodrigo Ocampos Benitez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71726_1784667828.jpg) Augusto Rodrigo Ocampos Benitez Bilingual Customer Support & Remote Operations Specialist](https://jobicy.com/u/id71726.md) * [![Katherine Reyes](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71669_1784653165.jpg) Katherine Reyes Bilingual Customer Support Specialist](https://jobicy.com/u/id71669.md) * [![Mariana Montoya](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71640_1784643759.jpg) Mariana Montoya Customer Service Representative](https://jobicy.com/u/id71640.md) * [![Ivana Percobic](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71611_1784629445.jpg) Ivana Percobic Customer Support Specialist](https://jobicy.com/u/id71611.md) * [![Mayra Bucceri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71608_1784627625.jpg) Mayra Bucceri Customer Service and Billing Assistant](https://jobicy.com/u/id71608.md) * [![celeste vera](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68446_1783382075.jpg) celeste vera Customer Support & Virtual Operations Specialist](https://jobicy.com/u/id68446.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Customer Success Manager with 8.5 years of progressive experience in a public sector general insurance company in India. My background combines customer relationship management, policy servicing, grievance handling, and cross-functional coordination across insurance operations. I have spent 5 years as an Assistant and 3.5 years as an Administrative Officer after an internal promotion, which reflects both stability and steady growth in my career. Over time, I have developed a strong working knowledge of claims processing and underwriting fundamentals while continuing to focus on customer satisfaction and service quality. My day-to-day work has involved handling policy inquiries, renewals, documentation verification, data entry, record management, and MIS reporting. I am known for accuracy, attention to detail, and the ability to manage high volumes of customer and policy data efficiently. I have also worked closely with claims and underwriting teams to support smooth case handling, escalation resolution, and compliance with internal processes and IRDAI guidelines. This has strengthened my ability to coordinate across departments and maintain service-level standards. In addition, I actively use AI-assisted tools such as ChatGPT and Microsoft Copilot to draft customer communication, summarize policy documents, and improve productivity. I enjoy learning new tools and applying them to make work faster, clearer, and more effective. I am now looking for opportunities where I can contribute my insurance operations experience, customer service strengths, and process-oriented mindset in a role that values reliability, communication, and continuous improvement. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Excel](https://jobicy.com/talent/excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Data Management](https://jobicy.com/talent/data-management.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Generative AI](https://jobicy.com/talent/generative-ai.md)[Word](https://jobicy.com/talent/word.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Underwriting](https://jobicy.com/talent/underwriting.md)[Customer Success Management](https://jobicy.com/talent/customer-success-management.md)[Retention](https://jobicy.com/talent/retention.md)[Team Coordination](https://jobicy.com/talent/team-coordination.md)[Renewals](https://jobicy.com/talent/renewals.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Policy Documentation](https://jobicy.com/talent/policy-documentation.md)[Policy Servicing](https://jobicy.com/talent/policy-servicing.md)[MIS Reporting](https://jobicy.com/talent/mis-reporting.md) ## Experience Administrative Officer / Customer Success Manager @ Public Sector General Insurance Company Name Present Managed end-to-end customer success operations for retail and corporate policyholders, including policy servicing, renewals, and query resolution. Coordinated with claims and underwriting teams, handled grievances and escalations, maintained MIS reports and dashboards, and used AI-assisted tools to improve drafting, summarization, and reporting efficiency. Assistant @ Public Sector General Insurance Company Name Not specified Provided front-line customer support for policy inquiries, premium payments, and basic claims-related queries. Performed data entry, record maintenance, document verification, file preparation, correspondence support, and branch administrative tasks while building foundational knowledge of insurance operations. ## Education University/College Name Not specified Bachelor’s Degree Bachelor’s degree completed in Coimbatore, India. Exact institution name and graduation year were not provided in the resume text. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.