Skill Assessments This user has not passed any tests yet Languages English - Fluent Filipino - Native or Bilingual People also viewed * [![Oscar Velasquez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71729_1784668132.jpg) Oscar Velasquez Executive Assistant / Customer Support Specialist](https://jobicy.com/u/id71729.md) * [![Eunice Adebanjo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71657_1784651125.jpg) Eunice Adebanjo Executive Administrative Assistant|Customer support|Social Media Assistant](https://jobicy.com/u/id71657.md) * [![Angel Sanchez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71626_1784638512.jpg) Angel Sanchez Accounting and Administrative Analyst](https://jobicy.com/u/id71626.md) * [![Charmaine Onate](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71592_1784619263.jpg) Charmaine Onate Executive Assistant | Administrative Support Specialist | Customer Support](https://jobicy.com/u/id71592.md) * [![Thifany Avelin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71558_1784599584.jpg) Thifany Avelin Human Resources and Administrative Assistant](https://jobicy.com/u/id71558.md) * [![Jill-Anne Pugin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71546_1784594149.jpg) Jill-Anne Pugin Virtual Assistant | Executive Administrative Support | Online Business English Tutor](https://jobicy.com/u/id71546.md) * [![Eunice Balan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67324_1784590292.jpg) Eunice Balan Customer Service Specialist/ Administrative Support Specialist](https://jobicy.com/u/id67324.md) * [![MohammadJavad Aminzadeh](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68504_1784467419.jpg) MohammadJavad Aminzadeh General Labourer](https://jobicy.com/u/id68504.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a detail-oriented virtual assistant with over 6 years of experience in lead qualification, cold calling, CRM management, and client support. I have worked in fast-paced environments where I handled high-volume inbound and outbound calls, followed up with leads, and helped maintain strong relationships with sellers, buyers, and agents. My background includes supporting real estate operations, administrative tasks, appointment setting, transaction coordination, and outreach campaigns that improved response rates. I also have experience leading and mentoring teams, coordinating client updates, and helping ensure smooth case or account handling through organized communication and record keeping. I am comfortable working with CRM systems, office productivity tools, and customer support workflows, and I value accuracy, professionalism, and efficiency in every task I take on. I am looking to contribute my communication, problem-solving, and teamwork skills to a growth-oriented company where I can continue building value in client-facing and support roles. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Cold Calling](https://jobicy.com/talent/cold-calling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Lead Qualification](https://jobicy.com/talent/lead-qualification.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Corporate Communications](https://jobicy.com/talent/corporate-communications.md)[Billing Support](https://jobicy.com/talent/billing-support.md) ## Tech Stack & Tools ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Virtual Assistant / Lead Qualification Specialist @ The Rogue Wave Corporation Apr 2024 - Jan 2026 Managed daily communication via calls, emails, and SMS using Launch Control. Handled 50+ inbound and outbound calls daily to qualify leads, share market information, and schedule appointments. Performed lead follow-ups, nurtured client relationships, and supported targeted outreach campaigns while maintaining organized CRM records. Administrative Support / Cold Caller @ REMAX Homes Midwest - Omaha, NE, USA Jun 2022 - Feb 2024 Conducted cold calling to homeowners interested in selling their property. Performed administrative tasks and assisted the team lead with QA for staff. Admin & Support (Project Based) @ United Call Centers - UK Not specified Handled inbound and outbound calls, data entry, admin tasks, and customer follow-ups. Maintained accurate records in CRM and ensured timely resolution of inquiries. Team Lead & Case Manager @ Summit Law Partners LLC Not specified Led and mentored a team of 5+ case managers and fostered a results-driven environment. Called clients regularly to provide updates on debt management cases and improved client satisfaction. Sales Advisor / Customer Service Representative @ Concentrix PH Mar 2021 - Mar 2022 Provided sales and customer support for HP products, resolving technical and billing issues. Senior Agent Customer Support @ IQOR Philippines Jan 2019 - Apr 2019 Delivered customer service and technical support for telecom clients and achieved high first-call resolution rates. ## Education Emilio Aguinaldo College Cavite Not specified Senior High School, Science, Technology, Engineering and Mathematics AMA University Not specified Undergraduate, Industrial Engineering This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.