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Languages  Spanish - Native or Bilingual   English - Elementary People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a professional with solid ethical values, committed and reliable. I stand out for my empathy, organizational skills, and ease of learning.

I have broad experience in customer service, focused on providing effective solutions and creating positive experiences. I am proactive, hardworking, and always looking for new challenges that support my professional growth.

I have worked in commercial and financial advisory roles, including customer acquisition, personalized guidance, claims management, and after-sales support. I am comfortable working toward commercial goals and maintaining strong client relationships.

I also have experience in administrative support, including agenda management, invoicing, payroll-related tasks, expense registration, payment reconciliation, and telephone support. I am familiar with office software and basic business systems.

My background includes independent sales of travel insurance and other insurance products, using social media and referrals to attract clients. I am used to handling quotations, closing sales, and adapting service to each customer’s needs.

I am interested in roles where I can combine customer service, administration, and commercial support while continuing to develop my skills in a dynamic environment.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Python](https://jobicy.com/talent/python.md)[SQL](https://jobicy.com/talent/sql.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Sales](https://jobicy.com/talent/sales.md)[Excel](https://jobicy.com/talent/excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Linux](https://jobicy.com/talent/linux.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[SAP](https://jobicy.com/talent/sap.md)[Word](https://jobicy.com/talent/word.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Payroll](https://jobicy.com/talent/payroll.md)[Claims Management](https://jobicy.com/talent/claims-management.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[Planning](https://jobicy.com/talent/planning.md)[Artificial Intelligence](https://jobicy.com/talent/artificial-intelligence.md)[Persuasion](https://jobicy.com/talent/persuasion.md)

## Tech Stack & Tools

### Development

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/linux/linux-original.svg) Linux](https://jobicy.com/talent?tool=linux.md)

### Languages & Frameworks

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md)

## Experience

Travel Insurance Sales Advisor @ Independent  Jan 2014 - Dec 2017 Commercialization of travel insurance independently, including personalized advice, quotation management, and sales closing. Client acquisition through social media and referrals, providing efficient service adapted to each traveler's needs.

Administrative Assistant @ Neuron  May 2022 - Sep 2022 Administrative support tasks in Madrid, including organization and planning, CRM handling, SAP and IMS usage, and basic use of generative artificial intelligence tools.

Cash Collection Assistant @ Brinks de Colombia  Jan 2015 - Jan 2017 Customer reception and agenda management, invoicing and payroll-related tasks, expense registration, payment reconciliation, telephone support through CRM, KPI control, and incident reporting.

Freelance Cash Reconciliation Assistant @ Assist Card  Jan 2021 - Mar 2022 Responsible for cash counting and reconciliation, reporting count differences and customer declarations, and verifying checks and counterfeit bills.

## Education

Unidades Tecnológicas de Santander  Jan 2014 - Dec 2017  Técnica Superior, Administración y Finanzas / Economía (Convalidado)

Higher technical studies in administration and finance, validated in economics.

INEM Custodio García Rovira  Jan 2000 - Nov 2011  Bachillerato Académico, Ciencias Convalidado

Academic high school diploma with validated sciences.

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