![Soledad Raffo Benegas](https://jobicy.com/react/themes/app/images/avatar.jpg) Soledad Raffo Benegas # Customer Service Representative Open to offers · Member since 21 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSalta, ArgentinaDesired salary3000k–3000k USD/monthlyWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a professional with extensive experience in financial institutions and commercial environments, with a strong focus on comprehensive customer service, high-value clients, banking operations, and business development. Throughout my career, I have built a solid background in client relationship management, cash handling, regulatory compliance, and credit-related processes. I have worked in roles that required precision, discretion, and a consistent service mindset. I have also developed leadership experience by coordinating teams, delivering commercial training, and supporting operational goals in sales and collections environments. This has strengthened my ability to guide people, organize work, and contribute to results. My profile combines operational vision with empathy and adaptability. I am comfortable working with complex client needs, resolving issues, and supporting digital transformation through the promotion of self-service and remote channels. In addition, I have experience in collections, negotiation, and portfolio recovery, which has given me a practical understanding of financial processes and customer communication under pressure. I am currently focused on continuing my professional growth in roles where I can contribute my experience in customer service, operations, leadership, and relationship management while adding value through commitment and versatility. ## Skills 15 capabilities[Banking Operations](https://jobicy.com/talent/banking-operations.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Collections](https://jobicy.com/talent/collections.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Management](https://jobicy.com/talent/conflict-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Digital Transformation](https://jobicy.com/talent/digital-transformation.md)[Education](https://jobicy.com/talent/education.md)[Empathy](https://jobicy.com/talent/empathy.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Sales](https://jobicy.com/talent/sales.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Time Management](https://jobicy.com/talent/time-management.md)[Training](https://jobicy.com/talent/training.md) ## Experience Career history ### Representante de Atencion al Cliente / Representante de Servicios al Cliente · Banco Santander Rio / Citi Bank Apr 2015 – PresentStarted as Greeter at Citi Bank in 2015 and later continued after the portfolio transfer to Banco Santander Rio. Progressed through self-service and cash-oriented customer service roles to the current position in comprehensive customer support. Managed high-value clients, banking transactions, cash and values control, and promoted digital self-service channels. ### Gerente Zonal · Avon May 2013 – Apr 2015Led the commercial strategy for the assigned zone, focused on client growth and brand positioning. Managed teams directly, delivered commercial training, and supervised collections and operational and financial target compliance. ### Supervisora de ventas · Violetta Fabiani Apr 2010 – Mar 2013Responsible for commercial development, client base expansion, and sales growth in the assigned area. Led work teams, supported recruitment and retention, coordinated sales training, and managed collections and portfolio recovery processes. ### Cobranzas de Cuentas en Mora · Saltcard Feb 2007 – Sep 2012Handled preventive and punitive collections for delinquent credit card accounts. Negotiated payment commitments, refinancing agreements, and debt regularization plans, while tracking accounts and reporting recovery indicators. ### Venta de Tarjetas y Prestamos Personales · Tarjeta Shopping Jan 2006 – Feb 2007Performed direct sales and client acquisition for credit products. Received documentation, entered credit card applications according to internal rules, and met weekly sales targets. ### Propietaria y docente · Jardín Materno Infantil Rayito De Sol Nov 2002 – Dec 2005Founded, managed, and administered an early childhood educational institution. Supervised the teaching team, planned activities, handled administrative and financial tasks, and maintained direct communication with families. ## Education Learning history ### Universidad Nacional de Córdoba Feb 2024 – May 2026Universitario - Graduado, Community Manager University studies in Community Management. ### Universidad Nacional de Salta Mar 2025 – Dec 2025Universitario - Graduado, Diplomatura Universitaria en Redes Sociales University diploma focused on social media. ### ESH Escuela Sup. de Hotelería Feb 2023 – Dec 2024Terciario - Graduado, Organización de Eventos Technical studies in event organization. ### Universidad Católica de Salta Feb 2012Universitario - Abandonado, Tecnico En Higiene y Seguridad Incomplete university studies in hygiene and safety. ### Docente de Nivel Inicial Mar 1997 – May 2003Terciario - Graduado, Docente de Nivel Inicial Teacher training for early childhood education. ### Colegio Nacional N° 1 Mar 1992 – Dec 1996Secundario - Graduado, Bachiller Secondary school diploma. 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