![Jovanovich Mejia](https://jobicy.com/react/themes/app/images/avatar.jpg) Jovanovich Mejia # Customer Support Specialist Open to offers · Member since 21 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationEscalante, Costa RicaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer support professional with extensive experience handling high-volume calls and assisting customers across phone and written channels. I have worked in environments that required strong communication, empathy, patience, and the ability to stay calm when dealing with irate or abusive callers. My background includes billing support, payment processing, basic technical troubleshooting, account recovery, and customer retention tasks across telecom, retail, and service operations. I am comfortable working with diverse customers, suppliers, managers, and colleagues, and I value loyalty, responsibility, and professionalism in the workplace. I have supported U.S., Spanish, and worldwide markets, which has strengthened my adaptability and my ability to follow procedures while maintaining a positive customer experience. I am open to opportunities where I can continue using my customer service, problem-solving, and communication skills to support clients and contribute to a reliable team. ## Skills 14 capabilities[Account Recovery](https://jobicy.com/talent/account-recovery.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Billing](https://jobicy.com/talent/billing.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Empathy](https://jobicy.com/talent/empathy.md)[Payments](https://jobicy.com/talent/payments.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Retention](https://jobicy.com/talent/retention.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md) ## Experience Career history ### Customer Support Representative · TeleTech Jan 2010 – Feb 2013Handled billing, payments, technical troubleshooting for internet, phone, and cable equipment, and provided customer service through phone interactions. ### Customer Support Representative · Convergys Jul 2013 – Jun 2015Provided customer service and technical troubleshooting for internet, phone, and cable equipment, answered inquiries, resolved issues, and supported upselling and appointments. ### Customer Service Representative · Vialinx Oct 2015 – Mar 2016Supported customer service and retention by providing information about benefits and features of a subscription service related to credit reports, scores, and dispute errors. ### Customer Support Representative · Sykes Jan 2017 – Dec 2018Handled billing, payments, technical troubleshooting for mobile internet and phone plans, and supported cable, home phone, and internet services. ### Retail Customer Service Associate · Amazon.Com Sep 2017 – Jan 2018Provided customer service for the U.S. market, including billing, basic troubleshooting, and account recovery/security processes. ### Retail Customer Service Associate · Amazon.ES Jun 2018 – Jan 2019Provided seasonal customer service for the Spanish market, including billing and basic troubleshooting. ### Retail Customer Service Associate · Amazon.ES Jun 2019 – Sep 2019Provided seasonal customer service for the Spanish market, including billing and basic troubleshooting. ### Customer Service Representative · Avatar Communications Feb 2019 – Sep 2021Supported a worldwide market with customer service, account creation, basic troubleshooting, promotions, terms and conditions, deposits, documents, withdrawals, and casino-related inquiries. ### Customer Service Representative · Equifax Mar 2021 – Aug 2022Provided customer service for the U.S. market and handled dispute filing. ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.