![Laura Dean](https://jobicy.com/react/themes/app/images/avatar.jpg)
Laura Dean

# Customer Service Representative

Open to offers · Member since 21 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationGrand Saline, United StatesDesired salaryUnspecifiedWork preferenceHybridExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer service professional with more than 3 years of experience supporting customers in fast-paced, high-volume environments.

I have handled incoming calls, emails, and customer inquiries while consistently meeting performance goals for response time and issue resolution.

I am comfortable troubleshooting technical issues, explaining information clearly to non-technical customers, and guiding people through online ordering and website navigation.

My background also includes assistant manager responsibilities, where I supported daily operations, cash handling, team coordination, and customer satisfaction efforts.

I have experience working in healthcare and hospitality settings as well, which strengthened my attention to detail, communication skills, and ability to follow procedures.

I am open to new opportunities and willing to relocate, and I bring a dependable, customer-focused approach to every role I take on.

## Skills

12 capabilities[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Food Safety](https://jobicy.com/talent/food-safety.md)[HIPAA](https://jobicy.com/talent/hipaa.md)[Phone Communication](https://jobicy.com/talent/phone-communication.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Research](https://jobicy.com/talent/research.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Typing](https://jobicy.com/talent/typing.md)

## Experience

Career history

### Customer Service Representative · AppleOne/Maximus

Oct 2022 – PresentManaged a high volume of incoming calls and emails, met performance metrics for response time and resolution, answered customer questions, resolved complaints, assisted with website navigation, troubleshooting, and online orders.

### Assistant Manager · Sonic Drive-In

Jan 2013 – May 2022Resolved customer concerns, supported operations in the manager's absence, handled cash procedures, used POS systems, assisted daily workflow, and helped improve sales and customer satisfaction.

### Dietary Aide · Van Health Care

Feb 2021 – Dec 2021Prepared and delivered meals, maintained kitchen cleanliness, provided customer service to patients, followed food handling procedures, and used portion control to reduce waste.

### Housekeeper · Super 8 Motels

May 2015 – Jul 2015Cleaned and maintained guest rooms, completed tasks efficiently, coordinated with front desk staff, communicated with guests and colleagues, and kept accurate daily records.

## Education

Learning history

### Penn Foster

Aug 2022High school diploma or GED

High school diploma or GED in progress.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.