Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual Portuguese - Advanced English - Intermediate People also viewed * [![Emeka Chinebu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71951_1784761091.jpg) Emeka Chinebu Customer Support Specialist](https://jobicy.com/u/id71951.md) * [![Muhammad Abdur Rehman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71922_1784747788.jpg) Muhammad Abdur Rehman Customer Support Specialist](https://jobicy.com/u/id71922.md) * [![Giuliana Richard](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71799_1784702408.jpg) Giuliana Richard Waitress and Customer Service Assistant](https://jobicy.com/u/id71799.md) * [![Katherine Reyes](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71669_1784653165.jpg) Katherine Reyes Bilingual Customer Support Specialist](https://jobicy.com/u/id71669.md) * [![Mariana Montoya](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71640_1784643759.jpg) Mariana Montoya Customer Service Representative](https://jobicy.com/u/id71640.md) * [![K Anantharaman .](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71632_1784640929.jpg) K Anantharaman . 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I have worked in fast-moving, tool-heavy environments where I needed to manage client and guest relationships end to end, stay organized, and deliver consistent service across chat, phone, and administrative workflows. I am currently managing two Airbnb properties remotely while also completing a support contract for a Brazilian market client, which reflects my comfort with multitasking and remote responsibility. My background includes support for restaurants and merchant accounts across Latin America, hotel reservations, travel services, and front-desk administration, giving me a broad operational perspective. I work confidently with CRM platforms, Slack, Google Workspace, Microsoft Teams, and other client-specific tools, and I adapt quickly to new systems and processes. I am looking to contribute to an early-stage, remote-first team where reliability, communication, and cross-functional adaptability are valued. ## Skills ### [Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[English](https://jobicy.com/talent/english.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[Spanish](https://jobicy.com/talent/spanish.md)[Pricing Strategy](https://jobicy.com/talent/pricing-strategy.md)[Team Coordination](https://jobicy.com/talent/team-coordination.md)[Property Management](https://jobicy.com/talent/property-management.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[B2B Support](https://jobicy.com/talent/b2b-support.md)[Portuguese](https://jobicy.com/talent/portuguese.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Remote Operations](https://jobicy.com/talent/remote-operations.md) ## Tech Stack & Tools ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ## Experience Property Manager — Short-Term Rental (Airbnb) @ Self-managed Present Manage two Airbnb listings in Uruguay, including pricing strategy, listing optimization, reservation management, guest communication, remote check-in and check-out, and coordination with cleaning, maintenance, and front-desk staff. Customer Support Agent @ Alorica Paraguay Mar 2026 - Jul 2026 Delivered chat and phone support in Portuguese for a confidential end client serving the Brazilian market, using client-proprietary tools and workflows while meeting quality and performance metrics. B2B Support Agent @ Xtendo Jul 2025 - Feb 2026 Provided chat-based B2B support for PedidosYa across 17 Latin American countries, using a proprietary CRM, Slack, Google Docs, and Google Sheets for case management and reporting. Booking Agent (Reservations) @ Live Salesman Jul 2024 - Nov 2024 Handled phone-based reservations for a Mexico-based hotel chain client in a fully distributed team, working with a proprietary CRM, Google and Microsoft Teams, and Google Sheets. Freelance Travel Agent @ Sen Sei S.A. Jan 2018 - Present Advise clients on tour package selection, coordinate lodging and transportation bookings, and manage social media channels to promote travel services. Reception & Administration @ Teko Arte Hostel & Bar Aug 2018 - Present Handle front-desk reception and administrative document control. Administrative Manager @ Lo de Tía María Jan 2012 - Dec 2019 Managed purchasing, invoicing, inventory, and team coordination for a food delivery business. Receptionist @ Hotel Executive Jan 2008 - Dec 2012 Provided guest service, check-in and check-out support, complaint resolution, cash handling, and reservation management. Administrative Assistant @ Bonanza Cambios Jan 2004 - Dec 2007 Supported currency exchange operations and financial documentation. Sales / Administrative Assistant @ Unión Ferramentas Jan 2000 - Dec 2004 Supported retail sales and office reporting. ## Education Universidad Privada del Este 2001 - 2002 Business Administration, Business Administration Incomplete studies in Business Administration. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.