Skill Assessments This user has not passed any tests yet Languages English - Fluent Spanish - Native or Bilingual People also viewed * [![Johnrey Pagayunan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71675_1784654232.jpg) Johnrey Pagayunan Virtual Assistant / Real Estate Sales Representative](https://jobicy.com/u/id71675.md) * [![Eunice Adebanjo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71657_1784651125.jpg) Eunice Adebanjo Executive Administrative Assistant|Customer support|Social Media Assistant](https://jobicy.com/u/id71657.md) * [![Angel Sanchez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71626_1784638512.jpg) Angel Sanchez Accounting and Administrative Analyst](https://jobicy.com/u/id71626.md) * [![Charmaine Onate](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71592_1784619263.jpg) Charmaine Onate Executive Assistant | Administrative Support Specialist | Customer Support](https://jobicy.com/u/id71592.md) * [![Thifany Avelin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71558_1784599584.jpg) Thifany Avelin Human Resources and Administrative Assistant](https://jobicy.com/u/id71558.md) * [![Jill-Anne Pugin](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71546_1784594149.jpg) Jill-Anne Pugin Virtual Assistant | Executive Administrative Support | Online Business English Tutor](https://jobicy.com/u/id71546.md) * [![Eunice Balan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67324_1784590292.jpg) Eunice Balan Customer Service Specialist/ Administrative Support Specialist](https://jobicy.com/u/id67324.md) * [![MohammadJavad Aminzadeh](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68504_1784467419.jpg) MohammadJavad Aminzadeh General Labourer](https://jobicy.com/u/id68504.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a motivated and adaptable professional with proven experience in customer service, digital support, and administrative assistance. I focus on delivering efficient, accurate, and reliable support in fast-paced environments where attention to detail matters. I have coordinated executive calendars, managed scheduling logistics, and supported cross-time-zone meetings for senior leadership and private equity stakeholders. I am comfortable handling confidential materials, preparing documentation, and keeping communication workflows organized and on track. My background also includes helpdesk and customer service roles where I supported users through phone, email, chat, and digital channels. I have handled escalations, guided users through complex processes, and maintained strong quality and satisfaction results. I enjoy working collaboratively and sharing knowledge to improve support processes. I am known for being responsive, professional, and able to stay calm while managing multiple priorities at once. I also bring administrative experience in document management, appointment scheduling, supplier communication, and calendar coordination. I value structure, accuracy, and practical problem-solving in every task I take on. Outside of work, I continue learning through certifications and industry updates so I can keep my skills current. I am interested in opportunities where I can contribute strong operational support, customer service, and administrative expertise. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Documentation](https://jobicy.com/talent/documentation.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Research](https://jobicy.com/talent/research.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Translation](https://jobicy.com/talent/translation.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Executive Assistance](https://jobicy.com/talent/executive-assistance.md)[Interpretation](https://jobicy.com/talent/interpretation.md) ## Tech Stack & Tools ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ## Experience Executive Assistant @ Athena Executive Services (Client: Pendra Group) May 2025 - Present Coordinate executive calendars, scheduling logistics, and cross-time-zone meetings for senior leadership and private equity stakeholders. Manage communication workflows, meeting preparation, follow-up tracking, and confidential documentation with accuracy and discretion. Analyst - Helpdesk @ HCLTech May 2024 - May 2025 Delivered scheduling, rescheduling, and cancellation support using proprietary scheduling software. Managed escalations, supported compliance, and temporarily led team operations during high-volume periods while coaching new hires. Analyst - Customer Service Representative @ HCLTech May 2021 - May 2024 Provided phone and email support for candidates with testing accommodation cases. Guided users through application processes, escalated recurring issues, and maintained strong quality assurance performance. Part-time Administrative Assistant @ Multiservicios D&R Jul 2021 - May 2023 Maintained digital filing systems, monitored document workflows, scheduled appointments, coordinated supplier communication, and tracked project timelines. Improved scheduling accuracy through a shared calendar system. Teleoperator C – Digital Support Services @ Atento Sep 2019 - Feb 2021 Supported BBVA Compass customers with account management, fund transfers, fraud alerts, and mobile app troubleshooting through secure digital channels. Maintained high customer satisfaction while following security protocols. Fitness Instructor @ Gym Universitario Not specified Provided fitness coaching, weight-training guidance, and personalized exercise support to gym members. Customer Service Representative Tier 1 (Seasonal Position) @ ICS Guatemala Sep 2016 - Jan 2017 Provided chat-based customer support for Walmart U.S. during peak holiday season operations. Assisted with order tracking, delivery updates, package inquiries, and product-related questions. Customer Service Representative Tier 1 @ ICS Guatemala Aug 2018 - Sep 2019 Provided email and chat support for Walmart U.S. customers. Resolved escalations related to orders, deliveries, refunds, account updates, and fraud prevention processes. English-Spanish Interpreter @ Ingenio La Unión S.A. Nov 2015 - Dec 2015 Provided interpretation support for Indian technical specialists during maintenance operations. Translated technical manuals and project documentation and facilitated communication between international technicians and local personnel. ## Education Colegio Americano del Sur Not specified High School Diploma, Science and Arts Completed high school education with a focus on science and arts. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.