![Jenny Alejandra Algeciras jara](https://jobicy.com/react/themes/app/images/avatar.jpg)
Jenny Alejandra Algeciras jara

# Junior Customer Service / Account Manager

Open to offers · Member since 22 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBogotá, ColombiaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelJunior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a professional with more than 20 years of experience in administrative data management, customer service, and operational support.

I stand out for my precision, organization, and efficiency in document handling, as well as for my strong command of office tools and digital work environments.

Throughout my career, I have supported internal and external users, managed high volumes of information, and helped improve administrative and operational processes.

I have experience coordinating activities, following up on tasks, handling databases, and maintaining accurate records with a results-oriented approach.

I also have experience in commercial and service-related environments, including independent work, where I managed operations, customer attention, and content creator support.

I am a methodical, reliable, and committed person, focused on continuous improvement, service quality, and ensuring the correct flow of information.

## Skills

17 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Billing](https://jobicy.com/talent/billing.md)[Canva](https://jobicy.com/talent/canva.md)[Commercial Support](https://jobicy.com/talent/commercial-support.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Database Management](https://jobicy.com/talent/database-management.md)[Document Management](https://jobicy.com/talent/document-management.md)[Excel](https://jobicy.com/talent/excel.md)[Google Meet](https://jobicy.com/talent/google-meet.md)[Marketing](https://jobicy.com/talent/marketing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Outlook)](https://jobicy.com/talent/outlook.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Word](https://jobicy.com/talent/word.md)[Zoom](https://jobicy.com/talent/zoom.md)

## Tech stack & tools

Working toolkit

### Design

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)

## Experience

Career history

### Independent Worker / Operations Director · Emprendimiento / Agencia VivaLive360

Jan 2022 – Dec 2026Managed commercial activities independently as operations director of the VivaLive360 agency. Handled customer service, information organization, personnel administration, creator support, and process follow-up. Implemented organization, service, marketing, and social media strategies that improved operational efficiency and strengthened administrative and commercial capabilities.

### Administrative Assistant and Data Entry Clerk · Diseño, Impresos & Suministros

Aug 2012 – Jun 2024Managed more than 1,500 documents per month through data entry, organization, and document control with high precision. Improved filing and document management processes, reducing organization and information retrieval times. Provided support to internal and external users, handled daily inquiries, supported operational supervision, and managed billing and documentation.

### Receptionist / Switchboard Operator · CAFAM

Jul 2010 – Jul 2012Managed more than 100 calls per day and updated databases with high accuracy. Resolved most requests without escalation and improved response times through efficient customer attention and information handling.

### Management Assistant · GALAXIATEL LTDA

Jan 2008 – Sep 2008Provided comprehensive support to management by organizing schedules, coordinating activities, and following up on administrative processes. Managed supplier relationships, supported resource control, and tracked strategic objectives and daily goals.

## Education

Learning history

### Escuela Iberoamericana de Ciencias Técnicas

2012 – 2013Técnico, Administración Contable y Financiera

Technical degree in accounting and financial administration.

### Fundación Universitaria Panamericana

2005 – 2008Tecnólogo, Finanzas y Negocios Internacionales

Incomplete technologist program in finance and international business.

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