![clara eze](https://jobicy.com/react/themes/app/images/avatar.jpg) clara eze # Customer Support Agent / Virtual Assistant Open to offers · Member since 22 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationEnugu, NigeriaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an organised and detail-driven professional with over 8 years of experience in client communication, executive scheduling, records management, and written correspondence. I have worked in fast-paced legal and administrative environments where accuracy, confidentiality, and calm problem-solving were essential. I am comfortable handling multiple conversations and tasks at once while keeping service quality high. My background has strengthened my ability to support clients, stakeholders, and internal teams through clear communication, structured documentation, and timely follow-up. I am especially confident in managing sensitive information and turning complex issues into clear, practical resolutions. I am now focused on remote customer support and virtual assistance roles where I can apply my communication skills, organisation, and attention to detail. I work well independently, adapt quickly to new systems, and stay dependable under pressure. I also have experience with data entry, validation, reporting, and analysis using SQL, Excel, and Power BI, which adds value in roles that require both support and operational accuracy. I am open to opportunities where I can contribute as a reliable, professional, and customer-focused team member while continuing to grow in support, operations, and data-related work. ## Skills 20 capabilities[Client Communication](https://jobicy.com/talent/client-communication.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Validation](https://jobicy.com/talent/data-validation.md)[Documentation](https://jobicy.com/talent/documentation.md)[Drafting](https://jobicy.com/talent/drafting.md)[Excel](https://jobicy.com/talent/excel.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Reporting](https://jobicy.com/talent/reporting.md)[Research](https://jobicy.com/talent/research.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[SQL](https://jobicy.com/talent/sql.md)[Statistical Analysis](https://jobicy.com/talent/statistical-analysis.md)[Typing](https://jobicy.com/talent/typing.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)[Written Communication](https://jobicy.com/talent/written-communication.md) ## Tech stack & tools Working toolkit ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Junior Data Analyst Intern · Wikrena Tech Hub Jan 2026 – PresentSupport data entry, validation, and reporting tasks using SQL, Excel, and Power BI. Maintain accurate records and documentation while resolving data queries and issues. Communicate findings clearly to team members in plain language. ### Associate — IP & Litigation · Stren and Blan Partners Dec 2021 – May 2024Managed client communications and enquiries across multiple active matters simultaneously. Maintained structured records tracking filings, renewals, and deadlines across jurisdictions. Produced clear written reports translating complex information for clients and stakeholders. ### Company Secretary / In-House Counsel · Zanick Limited, Enugu Feb 2020 – Dec 2021Handled executive scheduling, correspondence, and documentation systems. Drafted and reviewed communications with precision under deadline pressure. Served as first point of contact for internal and external enquiries. ### Associate (NYSC) · C. D. Ezeh & Associates Jan 2018 – Jan 2019Conducted research and prepared documentation with close attention to detail. ### Graduate Intern · Anyamene Chambers, Enugu State Jan 2016 – Dec 2016Supported client-facing research and drafting under senior supervision. ## Education Learning history ### Nigerian Law School 2015 – 2016Barrister-at-Law (B.L.), Law Second Class Honours. ### Enugu State University of Science & Technology 2010 – 2015Bachelor of Laws (LL.B.), Law Second Class Honours. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.