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Harling Hernandez

# IT Support Specialist

Open to offers · Member since 22 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationManagua, NicaraguaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelJunior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am an IT professional in systems engineering, currently completing my degree and building hands-on experience in technical support, user assistance, and incident resolution.

I have worked in roles focused on hardware and software troubleshooting, remote and on-site support, and helping users maintain continuity in their daily operations.

My background also includes network administration, IT area coordination, and technology purchasing, which has given me a practical understanding of business technology needs.

I have experience supporting internet services for residential and corporate clients, handling customer issues, and creating tickets to track and resolve technical problems efficiently.

In my current role, I supervise IT operations, manage Windows Server environments, and support network infrastructure and maintenance tasks.

I am focused on delivering efficient support, improving user experience, and contributing to stable and reliable technology operations.

## Skills

8 capabilities[Customer Service](https://jobicy.com/talent/customer-service.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[IT Operations](https://jobicy.com/talent/it-operations.md)[Network Administration](https://jobicy.com/talent/network-administration.md)[Remote Support](https://jobicy.com/talent/remote-support.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[User Support](https://jobicy.com/talent/user-support.md)[Windows Server](https://jobicy.com/talent/windows-server.md)

## Experience

Career history

### Encargado de Area IT · SERQUIMSA S.A

Nov 2022 – Sep 2023Responsible for IT area tasks including maintenance, support, network administration, and technology purchasing for the company.

### Soporte tecnico remoto · YOTA NICARAGUA S.A

Oct 2023 – Jan 2025Provided remote and on-site technical support, network administration, and customer service for residential and business internet services.

### Atencion al Cliente y soporte · CONCENTRIX NIC

Mar 2025 – Oct 2025Handled inbound and outbound calls, created tickets, and provided support for network issues and other service failures.

### Supervisor de Area IT · BLAMEN S.A

Jan 2026 – PresentSupervises and administers Windows Server environments, network infrastructure, support activities, and maintenance operations.

## Education

Learning history

### Modesto armijo Lozano

Dates not specifiedGraduado, Primaria

Primary education completed.

### Silviano Matamoros

Dates not specifiedBachiller, Secundaria

Secondary education completed.

### Universidad de Ciencias Empresariales

Dates not specified4 to año, Universidad

Systems Engineering studies in progress, active in the university program.

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