Skill Assessments This user has not passed any tests yet Languages Greek - Native or Bilingual English - Native or Bilingual Spanish - Advanced German - Elementary Turkish - Beginner People also viewed * [![Cintia Ottaviani](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72323_1784920277.jpg) Cintia Ottaviani Quality Manager](https://jobicy.com/u/id72323.md) * [![David Flores Larrea](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72298_1784911316.jpg) David Flores Larrea Strategic Management & Administration Specialist](https://jobicy.com/u/id72298.md) * [![Daniela Méndez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72117_1784847966.jpg) Daniela Méndez Operations and Client Management Professional](https://jobicy.com/u/id72117.md) * [![Danny Peña](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72113_1784832837.jpg) Danny Peña Technology Manager / IT Manager](https://jobicy.com/u/id72113.md) * [![Amelia Simauchi Vásquez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72035_1784810011.jpg) Amelia Simauchi Vásquez Senior Sales Coordinator | Team Lead | B2B Digital Marketing Operations](https://jobicy.com/u/id72035.md) * [![Samuel Brunel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68114_1784809349.jpg) Samuel Brunel Revenue Strategy & Business Operations Lead](https://jobicy.com/u/id68114.md) * [![Demetri Sibanda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71896_1784739764.jpg) Demetri Sibanda Operations, Customer Success & Systems Leader](https://jobicy.com/u/id71896.md) * [![Craig Thomson](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71809_1784707361.jpg) Craig Thomson Head of Operations](https://jobicy.com/u/id71809.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a customer service and export operations professional with over 10 years of experience in international customer service, supply chain coordination, and order-to-cash management within a global manufacturing environment. I currently lead an export customer service team, where I support international customers, coordinate complex export operations, and help ensure smooth delivery from order entry through to final shipment. My background includes strong expertise in export documentation, international logistics, customs compliance, and cross-functional collaboration with Sales, Production, Planning, Logistics, Supply Chain, and Finance. I also served as a Business Key User during the SAP S/4HANA implementation programme, contributing to business process design, user acceptance testing, data migration, master data validation, go-live preparation, hypercare support, and end-user training. Throughout my career, I have been recognized for improving operational efficiency, supporting digital transformation, and building strong customer relationships across international markets. I bring a leadership mindset, a structured approach to problem-solving, and a strong commitment to customer satisfaction, continuous improvement, and team development. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Change Management](https://jobicy.com/talent/change-management.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Continuous Improvement](https://jobicy.com/talent/continuous-improvement.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Analytical Thinking](https://jobicy.com/talent/analytical-thinking.md)[User Acceptance Testing](https://jobicy.com/talent/user-acceptance-testing.md)[Order To Cash](https://jobicy.com/talent/order-to-cash.md)[Customer Service Leadership](https://jobicy.com/talent/customer-service-leadership.md)[Export Operations](https://jobicy.com/talent/export-operations.md) ## Experience Customer Support Manager @ Plastika Kritis S.A. Apr 2025 - Present Lead the Export Customer Service team, coordinate order-to-cash processes, monitor KPIs, resolve complex customer and logistics issues, and support continuous improvement and team development. SAP S/4HANA Business Key User @ SAP S/4HANA Implementation Project Not specified Represented Export Customer Service during the SAP S/4HANA implementation, supported workshops, requirements gathering, UAT, data migration, master data validation, go-live, hypercare, training, and change management. Export Customer Support Specialist @ Plastika Kritis S.A. Feb 2016 - Mar 2025 Managed international customer accounts, coordinated export operations to more than 80 countries, prepared export documentation, handled shipments, ensured trade compliance, and maintained customer relationships. Export Department Intern @ Karatzis S.A. Jul 2015 - Oct 2015 Assisted with export order processing, prepared export documentation, coordinated shipment documentation, and supported international customers. Flight Attendant @ Minoan Air May 2012 - Nov 2012 Delivered customer service in a multicultural environment and ensured passenger safety. English Language Teacher @ ESL Foreign Language Schools Nov 2008 - May 2014 Taught English to children and adults and prepared students for internationally recognized language examinations. Branch Office Administrator @ Alapis S.A. (formerly NOVO MD S.A.) Feb 2008 - Apr 2012 Managed branch office administration, supported customers and sales representatives, coordinated office operations, and handled documentation and reporting. ## Education Hellenic Open University Not specified Master of Business Administration (MBA), Business Administration Programme delivered entirely in English. Hellenic Open University Not specified Master's Degree, Management of Cultural Organizations University of the Aegean Not specified Bachelor's Degree, International Relations and Organisations This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.