![Savio David](https://jobicy.com/react/themes/app/images/avatar.jpg) Savio David # Operations Manager Open to offers · Member since 22 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationMumbai, IndiaDesired salaryConfidentialWork preferenceRemote Only / Full Time, Part Time, Contract, FreelanceExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dynamic and results-driven professional with over a decade of experience across sales, client acquisition, customer service, banking, and travel domains in both B2B and B2C environments. I have built a strong track record in team leadership, operations management, and client relationship building, with a focus on improving performance and delivering measurable outcomes. My experience includes streamlining complex legal intake workflows, mentoring high-performing teams, and supporting high-volume operations that require accuracy, empathy, and speed. I am skilled at establishing trust with potential clients in high-stakes intake scenarios and at guiding conversations toward successful outcomes through active listening and professional communication. I have also worked in travel, telecom, and banking environments, which has strengthened my ability to handle escalations, resolve issues, and maintain compliance while keeping customer satisfaction high. I am now seeking a challenging role where I can apply my interpersonal skills, client acquisition experience, and problem-solving mindset to contribute to business growth and operational excellence. Notice period: Immediately ## Skills 20 capabilities[Banking](https://jobicy.com/talent/banking.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Coaching](https://jobicy.com/talent/coaching.md)[Collections](https://jobicy.com/talent/collections.md)[Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Debt Settlement](https://jobicy.com/talent/debt-settlement.md)[Empathy](https://jobicy.com/talent/empathy.md)[Fraud Investigation](https://jobicy.com/talent/fraud-investigation.md)[Lead Qualification](https://jobicy.com/talent/lead-qualification.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Sales](https://jobicy.com/talent/sales.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Training](https://jobicy.com/talent/training.md) ## Experience Career history ### Operations Manager · Skye Business Services May 2021 – Jun 2026Led and scaled high-volume inbound and outbound intake teams specialized in acquiring qualified leads for US-based personal injury law firms. Managed the end-to-end client intake lifecycle, implemented quality assurance benchmarks, monitored operational metrics, and designed training protocols for staff. ### Travel Sales Executive · ALP Consulting Services May 2019 – Jan 2020Handled end-to-end flight booking processes including voids, exchanges, cancellations, and involuntary schedule changes. Delivered personalized travel solutions and built strong client rapport. ### Travel Executive · Fareportal India Pvt Ltd Feb 2017 – Mar 2019Provided round-the-clock travel assistance, managed complex booking issues, resolved escalations, maintained high CSAT scores, and ensured policy compliance. ### Specialist - Fraud & Collections · JP Morgan & Chase May 2015 – Jan 2017Investigated fraud claims, assisted in financial planning, and handled debt settlements while contributing to secure customer banking experiences. ### Sales Executive · Mobile Tele Communications Pvt Ltd Apr 2013 – May 2015Assisted UK and US-based clients with telecom-related concerns and provided quick resolutions to improve customer satisfaction and retention. ## Education Learning history ### The Bishops School Camp, Pune Dates not specifiedHigh School (ICSE) ### The Bishops School Camp, Pune Dates not specifiedJunior College (ISC) This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.