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Languages  Spanish - Native or Bilingual   English - Fluent People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a bilingual customer service professional with experience supporting healthcare insurance and workers' compensation-related calls in high-volume environments.

I have handled inbound calls, assisted customers with insurance inquiries, and helped explain benefits, coverage payments, cancellations, and enrollment processes in a clear and professional way.

I am experienced in scheduling diagnostic and medical appointments, coordinating with clinics, and supporting patients through pre-screening and exam-related communication.

My background includes real-time interpretation between Spanish and English speakers, with a focus on accuracy, clarity, and customer understanding.

I bring strong skills in active listening, problem-solving, communication, data entry, and conflict resolution, along with adaptability, teamwork, and leadership developed through volunteer coordination and training experience.

I am currently pursuing a Bachelor of Science in Business Administration and I am interested in roles where I can continue using my bilingual communication skills and customer support experience to help people effectively.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Leadership](https://jobicy.com/talent/leadership.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[English](https://jobicy.com/talent/english.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Spanish](https://jobicy.com/talent/spanish.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Interpretation](https://jobicy.com/talent/interpretation.md)[Insurance Support](https://jobicy.com/talent/insurance-support.md)

## Experience

Call Center Specialist @ Teleperformance  Aug 2024 - Mar 2025 Provided professional bilingual interpretation in healthcare and insurance settings. Facilitated communication between Spanish-speaking patients and clinics, explained insurance benefits, and assisted with coverage payments, benefit cancellations, and enrollment processes.

Call Center Specialist @ Cognizant  Jun 2025 - Jun 2026 Assisted injured workers in English and Spanish by scheduling medical appointments with in-network clinics. Provided real-time interpretation during pre-screening questions and facilitated communication between Spanish-speaking and English-speaking participants during medical exams.

## Education

Complejo Educativo Profesor Martín Romeo Monterrosa Rodríguez  Not specified  Administrative Accounting Technical High School Diploma, Administrative Accounting

BYU-Idaho  Not specified  Bachelor of Science, Business Administration

In progress.

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