![Diontrey Yokum](https://jobicy.com/react/themes/app/images/avatar.jpg) Diontrey Yokum # Automotive Service Advisor Open to offers · Member since 22 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationAtlanta, United StatesDesired salaryUnspecifiedWork preferenceOn-site / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an experienced automotive service advisor with a strong background in assessing vehicle conditions, explaining repair needs, and helping customers make informed service decisions. I have built my career around customer communication, service coordination, and maintaining high satisfaction in fast-paced dealership environments. I am comfortable working with repair orders, estimates, follow-ups, and workflow coordination between customers, technicians, and parts departments. I have also contributed to training new staff, improving service processes, and supporting sales goals through relevant upselling and clear service recommendations. My experience includes working with dealership management systems such as CDK, along with office and troubleshooting tools used in daily service operations. I value professionalism, accuracy, and trust, and I focus on delivering efficient service while maintaining strong long-term customer relationships. ## Skills 21 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Business Development](https://jobicy.com/talent/business-development.md)[CompTIA Security](https://jobicy.com/talent/comptia-security.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Python](https://jobicy.com/talent/python.md)[Sales](https://jobicy.com/talent/sales.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Training](https://jobicy.com/talent/training.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Upselling](https://jobicy.com/talent/upselling.md)[Vehicle Inspection](https://jobicy.com/talent/vehicle-inspection.md) ## Experience Career history ### Service Advisor · Krause Automotive Group Jan 2025 – Sep 2025Assessed vehicle conditions, advised customers on necessary repairs, coordinated service appointments, and maintained strong customer satisfaction through effective communication and follow-up. ### Service Advisor · AutoNation-Lithia Springs Feb 2023 – Jun 2024Provided customer service, evaluated vehicle issues, communicated repair needs, assisted with training new staff, streamlined workflow processes, and supported sales targets through relevant product and service recommendations. ### BMW Service Advisor · SONS Auto Group Oct 2021 – Feb 2022Advised customers on service options and maintenance procedures, coordinated appointments, resolved inquiries and complaints, and collaborated with technicians to ensure timely repairs. ### Service Advisor · Nalley Lexus Aug 2015 – Dec 2020Greeted customers, created repair orders and estimates, communicated between customers and technicians, recommended maintenance services, monitored repair progress, and maintained service records and compliance standards. ## Education Learning history ### Oakwood University May 2010University, Digital Marketing Studied Digital Marketing. ### Hillgrove High School Dates not specifiedHigh School Diploma High school education. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.