![Dylan Benavides](https://jobicy.com/react/themes/app/images/avatar.jpg) Dylan Benavides # Customer Service Agent / Case Management Specialist Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCosta RicaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service and case management professional with experience handling high-volume, sensitive cases from start to resolution. I have worked in fast-paced environments where accuracy, empathy, and clear communication were essential to delivering strong outcomes. My background includes managing 50+ cases or interactions per day across phone, email, chat, and documentation workflows. I am comfortable coordinating with internal teams, managers, HR, and third parties to remove barriers and keep processes moving smoothly. I have strong experience in documentation review, compliance-minded data handling, and maintaining detailed records across multiple systems. I am especially attentive when working with confidential or emotionally sensitive information, and I take pride in being reliable and professional. I also bring a technical mindset from my Computer Engineering studies, with foundations in systems, databases, information technology, and data management. This helps me learn new tools quickly and improve processes where possible. In previous roles, I have supported escalations, mentored team members, and contributed to process improvements in high-pressure settings. I am used to balancing multiple priorities while maintaining quality and meeting deadlines. I am looking for a role where I can continue growing in case management, customer support, or operations-focused work. I value structured environments, teamwork, and opportunities to make a meaningful impact through service and problem-solving. ## Skills 17 capabilities[Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Management](https://jobicy.com/talent/data-management.md)[Data Validation](https://jobicy.com/talent/data-validation.md)[Documentation Review](https://jobicy.com/talent/documentation-review.md)[Empathy](https://jobicy.com/talent/empathy.md)[Employee Support](https://jobicy.com/talent/employee-support.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Control](https://jobicy.com/talent/quality-control.md) ## Experience Career history ### Customer Service Agent · Bill Gosling Dec 2025 – PresentDelivered full-cycle customer onboarding and case management for high-volume accounts. Collected, reviewed, and validated critical documentation while managing payment processing and account setup. Handled 50+ customer interactions daily across phone, email, and messaging platforms. Coordinated with internal teams and stakeholders to troubleshoot barriers and improve customer outcomes. ### Supervisor (Advisor II) · Concentrix Jun 2024 – Feb 2025Served as lead point of contact and escalation handler for complex customer cases. Managed multiple portfolios simultaneously while meeting strict deadlines in a high-pressure environment. Conducted documentation review, data validation, and follow-ups while working 100% in English. Mentored team members and supported process improvements. ### Warehouse / Packaging Associate · Bebidas Well S.A. Sep 2023 – May 2024Managed high-volume inventory data and records with strong accuracy under tight operational deadlines. Performed quality control, identified and resolved data discrepancies, and implemented corrective actions to support compliance and operational excellence. ## Education Learning history ### West College High School 2018 – 2022High School Diploma High school education. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.