Skill Assessments This user has not passed any tests yet Languages Arabic - Native or Bilingual English - Fluent People also viewed * [![Diana Bayona](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72175_1784845904.jpg) Diana Bayona Software Engineer / IT Analyst](https://jobicy.com/u/id72175.md) * [![Edet Isong](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72018_1784801287.jpg) Edet Isong System Analyst | Technical Support Specialist](https://jobicy.com/u/id72018.md) * [![Pablo Antonio Barillas Nerio](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71935_1784752933.jpg) Pablo Antonio Barillas Nerio Call Center Specialist](https://jobicy.com/u/id71935.md) * [![Pyi Thein Maung](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67421_1784703961.jpg) Pyi Thein Maung Implementation & Client Success Specialist](https://jobicy.com/u/id67421.md) * [![Mohammed Khan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_67033_1779813243.jpg) Mohammed Khan Customer Support Specialist](https://jobicy.com/u/id67033.md) * [![Roberto Marcelo Toranzo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71542_1784591689.jpg) Roberto Marcelo Toranzo Technical Support Specialist](https://jobicy.com/u/id71542.md) * [![Juan Pablo Arancibia Gonzalez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71541_1784591454.jpg) Juan Pablo Arancibia Gonzalez Computer Engineer and IT Support Specialist](https://jobicy.com/u/id71541.md) * [![Keerthana T](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71481_1784568329.jpg) Keerthana T Application Support Engineer](https://jobicy.com/u/id71481.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an ICT Specialist and Systems Administrator with more than 10 years of experience supporting remote and on-site teams across humanitarian, nonprofit, and commercial environments. I have worked extensively with Microsoft 365, Azure, Active Directory, Windows Server, networking, and end-user support, with a strong focus on keeping systems secure, stable, and available. In my recent roles, I led cloud and Office 365 administration improvements, managed IT assets at scale, and helped reduce support tickets, downtime, and security incidents through better processes and training. I am comfortable working across L1, L2, and L3 support, troubleshooting hardware, software, networking, and connectivity issues while coordinating with vendors and internal stakeholders. I also have experience in documentation, IT procurement, backup and disaster recovery, virtualization, and compliance-oriented support for distributed teams. I am open to remote opportunities worldwide or in EMEA and bring a practical, service-oriented approach to IT operations and systems administration. ## Skills ### [Compliance](https://jobicy.com/talent/compliance.md)[Training](https://jobicy.com/talent/training.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Microsoft Azure](https://jobicy.com/talent/microsoft-azure.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[SharePoint](https://jobicy.com/talent/sharepoint.md)[Virtualization](https://jobicy.com/talent/virtualization.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[DNS](https://jobicy.com/talent/dns.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[VPN](https://jobicy.com/talent/vpn.md)[Service Management](https://jobicy.com/talent/service-management.md)[IT Security](https://jobicy.com/talent/it-security.md)[Disaster Recovery](https://jobicy.com/talent/disaster-recovery.md)[VMWare](https://jobicy.com/talent/vmware.md)[System Administration](https://jobicy.com/talent/system-administration.md)[Cisco](https://jobicy.com/talent/cisco.md)[VoIP](https://jobicy.com/talent/voip.md)[Azure AD](https://jobicy.com/talent/azure-ad.md)[Intune](https://jobicy.com/talent/intune.md)[Hyper V](https://jobicy.com/talent/hyper-v.md)[Backup](https://jobicy.com/talent/backup.md)[Exchange Online](https://jobicy.com/talent/exchange-online.md) ## Tech Stack & Tools ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/azure/azure-original.svg) Azure](https://jobicy.com/talent?tool=azure.md) ## Experience ICT Manager @ Action Against Hunger Oct 2022 - Present Led deployment and management of Azure-based cloud solutions and improved Office 365 administration efficiency. Managed IT assets for more than 150 mission workstations, maintained security compliance, and improved system performance. Trained and onboarded staff on IT procedures, reduced support tickets, improved network uptime, and strengthened data security. ICT Officer @ Concern Worldwide Jun 2017 - Sep 2022 Configured and maintained networked computer systems, supported hardware, software, networking, and system performance, and implemented secure backup and storage processes. Delivered technical support, documented system procedures, and coordinated IT procurement and inventory management. IT Specialist @ Ramco Trading & Contracting Jun 2013 - Jun 2017 Administered servers, desktops, printers, routers, switches, firewalls, phones, and mobile devices. Maintained network environments, handled software deployment and security updates, and resolved connectivity and VOIP-related technical issues. ## Education Jinan University, Tripoli, Lebanon 2007 - 2010 Bachelor, Business Computing (MIS) Bachelor degree in Business Computing with a focus on management information systems. Mawaheb Ossta School, Tripoli, Lebanon 2005 - 2007 Lebanese Certificate in Secondary Education, Sociology and Economy Secondary education in Sociology and Economy. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.