Skill Assessments This user has not passed any tests yet Languages English - Fluent French - Elementary People also viewed * [![Pablo Antonio Barillas Nerio](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71935_1784752933.jpg) Pablo Antonio Barillas Nerio Call Center Specialist](https://jobicy.com/u/id71935.md) * [![Pyi Thein Maung](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67421_1784703961.jpg) Pyi Thein Maung Implementation & Client Success Specialist](https://jobicy.com/u/id67421.md) * [![Mohammed Khan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_67033_1779813243.jpg) Mohammed Khan Customer Support Specialist](https://jobicy.com/u/id67033.md) * [![Roberto Marcelo Toranzo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71542_1784591689.jpg) Roberto Marcelo Toranzo Technical Support Specialist](https://jobicy.com/u/id71542.md) * [![Juan Pablo Arancibia Gonzalez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71541_1784591454.jpg) Juan Pablo Arancibia Gonzalez Computer Engineer and IT Support Specialist](https://jobicy.com/u/id71541.md) * [![Keerthana T](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71481_1784568329.jpg) Keerthana T Application Support Engineer](https://jobicy.com/u/id71481.md) * [![Willie Rogers](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70550_1783986865.jpg) Willie Rogers Senior Enterprise IT Support Specialist](https://jobicy.com/u/id70550.md) * [![Lucas Gutierrez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70001_1783723791.jpg) Lucas Gutierrez IT Customer support | Monitoreo de Datacenter | Atención al Clienten](https://jobicy.com/u/id70001.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an experienced IT Support Specialist and System Analyst with over 10 years of hands-on experience delivering technical support across hardware, software, network, and enterprise environments. I have worked extensively in service desk operations, incident management, and SLA-driven support, helping users resolve authentication issues, application errors, and system performance challenges efficiently. I am proficient with ticketing and support platforms such as ServiceNow, Jira, and Zendesk, and I have strong practical experience with Microsoft 365 administration, Active Directory, and remote support tools. I have also managed network infrastructure, user provisioning, access controls, and operational monitoring, with a focus on maintaining service availability and improving reliability across business locations. In addition to support and administration, I have experience in training, mentoring, and project coordination, and I am comfortable working in both onsite and remote environments with cross-functional teams. I value clear technical documentation, process improvement, and proactive problem-solving, and I bring a structured, dependable approach to IT operations and support leadership. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Git](https://jobicy.com/talent/git.md)[Training](https://jobicy.com/talent/training.md)[Agile](https://jobicy.com/talent/agile.md)[GitHub](https://jobicy.com/talent/github.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Scrum](https://jobicy.com/talent/scrum.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[PowerShell](https://jobicy.com/talent/powershell.md)[Cloud Technologies](https://jobicy.com/talent/cloud-technologies.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Data Security](https://jobicy.com/talent/data-security.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[DNS](https://jobicy.com/talent/dns.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Data Validation](https://jobicy.com/talent/data-validation.md)[VPN](https://jobicy.com/talent/vpn.md)[IT Support](https://jobicy.com/talent/it-support.md)[System Administration](https://jobicy.com/talent/system-administration.md)[Software Deployment](https://jobicy.com/talent/software-deployment.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Service Desk](https://jobicy.com/talent/service-desk.md)[VLAN](https://jobicy.com/talent/vlan.md)[Remote Support](https://jobicy.com/talent/remote-support.md)[DHCP](https://jobicy.com/talent/dhcp.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/powershell/powershell-original.svg) PowerShell](https://jobicy.com/talent?tool=powershell.md) ## Experience IT Support Specialist @ Monty Suits and Hotels Mar 2025 - May 2026 Delivered Level 1 and Level 2 technical support to over 100 users across multiple business locations. Managed service requests and incident tickets, provided remote assistance, administered user accounts and access controls, resolved authentication and application issues, and maintained support records and documentation. Assisted with workstation deployment, software installation, onboarding, and network stability. Conducted vulnerability assessments using Nmap and Kali Linux. ICT Manager @ JEDiTECH International Services Jan 2020 - Dec 2023 Led day-to-day IT operations including technical support, incident management, and escalation coordination. Designed and maintained network infrastructure, VPNs, VLANs, and firewall solutions. Managed user provisioning, access permissions, and security policies, implemented infrastructure monitoring with PRTG, and directed hardware deployments, upgrades, and preventive maintenance. Project Manager / Training Officer @ Pacific Computer and Management College May 2012 - Mar 2026 Facilitated training programs in IT support, system administration, networking, and troubleshooting. Organized educational and technology-related projects using Agile and Scrum frameworks, mentored students on service desk operations and technical documentation, and supported compliance reporting and process improvement initiatives. Data Analyst II @ UNICAL Micro-Finance Bank Mar 2023 - Aug 2023 Conducted data validation, quality checks, and system reviews to ensure accuracy and compliance. Generated analytical reports for operational planning and business decision-making, and assisted with data security procedures, system monitoring, and information governance requirements. ## Education University of Calabar 2021 - 2021 Bachelor of Science (B.Sc.), Computer Science Modibbo Adama University of Technology 2013 - 2013 Ordinary National Diploma (OND), Computer Science This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.