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Languages  English - Fluent   Arabic - Fluent People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a dedicated and customer-focused professional with experience delivering exceptional customer service in fast-paced environments.

I handle customer inquiries, resolve complaints, process orders, and provide professional support while maintaining a positive customer experience.

I have strong communication, problem-solving, and multitasking abilities, and I am comfortable working under pressure.

I have experience supporting customers through phone, email, and live chat, and I use CRM systems to document interactions and manage cases effectively.

I am fluent in English and Arabic and bring strong interpersonal skills, active listening, and a commitment to customer satisfaction.

I am also building my knowledge in digital marketing and continue to develop my professional skills through education and hands-on experience.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[CRM Systems](https://jobicy.com/talent/crm-systems.md)[Data Security](https://jobicy.com/talent/data-security.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Email Support](https://jobicy.com/talent/email-support.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Conflict Management](https://jobicy.com/talent/conflict-management.md)

## Experience

Customer Service Representative @ Restaurant / Hospitality  Not specified Assisted customers professionally, handled complaints and resolved issues, and processed orders accurately in a restaurant and hospitality environment.

Customer Service @ Cencentrix  Not specified Assisted customers via phone, email, and chat; resolved inquiries and complaints; used CRM software to document interactions; escalated complex issues when necessary; maintained productivity and performance targets; and followed company policies and data security procedures.

## Education

High School  2022  Diploma, Human Sciences

High School Diploma in Human Sciences, Morocco.

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