![Silvanna Garcia-Prieto](https://jobicy.com/react/themes/app/images/avatar.jpg) Silvanna Garcia-Prieto # Resource and Project Coordinator Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBurgos, SpainDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dynamic and resilient professional with experience in workforce planning, stakeholder management, and operational optimization across international environments. I have built my career around balancing business needs with individual development goals, with a strong focus on resource allocation, performance monitoring, and process improvement. In my current role as a Resource and Project Coordinator, I manage cross-functional resource allocation, monitor timelines and capacity, and provide actionable insights that improve operational efficiency. I have also led initiatives to improve visibility into workforce planning, supported onboarding and performance management processes, and helped teams work more effectively through strategic resource deployment. My background includes experience in contact center workforce planning, quality coordination, logistics, and operations, where I consistently worked to improve service levels, utilization, and delivery outcomes. I bring strong communication skills, high emotional intelligence, and a proactive problem-solving mindset, and I am comfortable working closely with senior leadership in fast-paced, high-pressure settings. ## Skills 19 capabilities[Capacity Planning](https://jobicy.com/talent/capacity-planning.md)[Communication](https://jobicy.com/talent/communication.md)[Logistics](https://jobicy.com/talent/logistics.md)[Management](https://jobicy.com/talent/management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Operations](https://jobicy.com/talent/operations.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Performance Monitoring](https://jobicy.com/talent/performance-monitoring.md)[Planning](https://jobicy.com/talent/planning.md)[Presentation Skills](https://jobicy.com/talent/presentation-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Quality Management](https://jobicy.com/talent/quality-management.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Resource Allocation](https://jobicy.com/talent/resource-allocation.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Workforce Planning](https://jobicy.com/talent/workforce-planning.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ## Experience Career history ### Resource and Project Coordinator · Fuenteclara Jan 2021 – PresentManaged cross-functional resource allocation to optimize project staffing and align workforce planning with business priorities. Monitored project timelines, resource capacity, and risks, and led initiatives to improve visibility into workforce planning and operational efficiency. Developed onboarding materials and supported performance management processes within a resource management framework. ### Resource Planning and Quality Coordinator · SkyCom Jun 2017 – Dec 2020Supervised workforce planning and optimized resource allocation to ensure efficient coverage and high service levels in contact center operations. Monitored and evaluated agent performance, identified staffing gaps, and implemented resourcing solutions to maintain service quality and compliance. Designed strategies to improve workforce utilization and KPIs across multiple teams. ### Logistics and Operations Coordinator · PSG360 Jan 2015 – May 2017Coordinated and optimized resource scheduling and availability to ensure timely project and operational delivery. Managed inventory and staffing levels, addressed shortages and surpluses, and maintained strong relationships with suppliers and service providers. ## Education Learning history ### Isabel I University - Spain 2026Master’s Degree (MSc), Human Resources Expected completion in 2026. ### Burgos University - Spain 2023Bachelor of Arts (B.A.), Pedagogy Completed in June 2023. ### Atlantic International University 2017Bachelor of Arts (B.A.), Psychology Completed in June 2017. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.