Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Elementary People also viewed * [![Cintia Ottaviani](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72323_1784920277.jpg) Cintia Ottaviani Quality Manager](https://jobicy.com/u/id72323.md) * [![David Flores Larrea](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72298_1784911316.jpg) David Flores Larrea Strategic Management & Administration Specialist](https://jobicy.com/u/id72298.md) * [![Daniela Méndez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72117_1784847966.jpg) Daniela Méndez Operations and Client Management Professional](https://jobicy.com/u/id72117.md) * [![Danny Peña](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72113_1784832837.jpg) Danny Peña Technology Manager / IT Manager](https://jobicy.com/u/id72113.md) * [![Amelia Simauchi Vásquez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72035_1784810011.jpg) Amelia Simauchi Vásquez Senior Sales Coordinator | Team Lead | B2B Digital Marketing Operations](https://jobicy.com/u/id72035.md) * [![Samuel Brunel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_68114_1784809349.jpg) Samuel Brunel Revenue Strategy & Business Operations Lead](https://jobicy.com/u/id68114.md) * [![Demetri Sibanda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71896_1784739764.jpg) Demetri Sibanda Operations, Customer Success & Systems Leader](https://jobicy.com/u/id71896.md) * [![Craig Thomson](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71809_1784707361.jpg) Craig Thomson Head of Operations](https://jobicy.com/u/id71809.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a consultant, auditor, and strategic growth partner with more than 20 years of experience in quality management systems, business process optimization, and technology-driven transformation. I have built my career across banking, financial services, telecommunications, healthcare, retail, and digital businesses, leading initiatives that improve operational efficiency, customer experience, and business scalability. My background combines process governance, project management, agile delivery, QA, and digital marketing, with a strong focus on measurable outcomes such as ROI, conversion, service availability, and cost reduction. I specialize in applying generative AI, automation, low-code tools, and data analysis to streamline workflows, reduce manual effort, and support better decision-making. I have led high-impact projects involving payment ecosystems, e-commerce platforms, digital portals, and enterprise process redesign, working closely with technical teams, business leaders, and institutional clients. I am especially motivated by opportunities where I can connect strategy, operations, and technology to create sustainable growth, improve customer satisfaction, and modernize complex organizations. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Python](https://jobicy.com/talent/python.md)[SQL](https://jobicy.com/talent/sql.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Automation](https://jobicy.com/talent/automation.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Change Management](https://jobicy.com/talent/change-management.md)[SEO](https://jobicy.com/talent/seo.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Scrum](https://jobicy.com/talent/scrum.md)[Agile Methodologies](https://jobicy.com/talent/agile-methodologies.md)[Generative AI](https://jobicy.com/talent/generative-ai.md)[REST APIs](https://jobicy.com/talent/rest-apis.md)[Business Intelligence](https://jobicy.com/talent/business-intelligence.md)[Fintech](https://jobicy.com/talent/fintech.md)[Digital Transformation](https://jobicy.com/talent/digital-transformation.md)[Google Ads](https://jobicy.com/talent/google-ads.md)[WordPress](https://jobicy.com/talent/wordpress.md)[ITIL](https://jobicy.com/talent/itil.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Six Sigma](https://jobicy.com/talent/six-sigma.md)[UX](https://jobicy.com/talent/ux.md)[QA](https://jobicy.com/talent/qa.md)[Lean](https://jobicy.com/talent/lean.md)[User Acceptance Testing](https://jobicy.com/talent/user-acceptance-testing.md)[Paid Media](https://jobicy.com/talent/paid-media.md)[Meta Ads](https://jobicy.com/talent/meta-ads.md)[Quality Management Systems](https://jobicy.com/talent/quality-management-systems.md)[Prompt Engineering](https://jobicy.com/talent/prompt-engineering.md)[Business Process Management](https://jobicy.com/talent/business-process-management.md)[WooCommerce](https://jobicy.com/talent/woocommerce.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Payment Systems](https://jobicy.com/talent/payment-systems.md)[ISO 9001](https://jobicy.com/talent/iso-9001.md)[CX](https://jobicy.com/talent/cx.md)[Banking Operations](https://jobicy.com/talent/banking-operations.md) ## Tech Stack & Tools ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mysql/mysql-original.svg) MySQL](https://jobicy.com/talent?tool=mysql.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/woocommerce/woocommerce-original.svg) WooCommerce](https://jobicy.com/talent?tool=woocommerce.md) ## Experience Consultor Funcional Senior / QA Senior @ SOAINT Mar 2026 - Present Consulting on digital transformation and innovation for the modernization of the Banco Central de Venezuela services portal. Responsible for requirements analysis, user stories, acceptance criteria, functional testing, UAT support, process modeling, and coordination with business and technical stakeholders. Growth Partner & Consultor de Procesos / Paid Media y Operaciones @ Inteligen S.A. Feb 2024 - 2026 Led operational and strategic integration of fintech payment ecosystems, virtual stores, automated bank reconciliation, process redesign, and paid media campaigns. Applied AI and analytics to improve reporting efficiency and digital ROI. Director de Operaciones @ Inversiones Alpha Fénix, C.A. Mar 2023 - Mar 2024 Managed daily operations, resources, budgets, value chain design, logistics, commercial processes, and e-commerce brand development. Achieved positive ROI in six months and reduced operating costs through automation. Director de Gestión de Calidad, Procesos y Marketing Digital @ Clínica CCCT Feb 2019 - Nov 2022 Designed and implemented quality management systems, optimized business processes, led digital marketing strategy, supervised campaigns, analyzed metrics, and coordinated multidisciplinary teams. Gerente de Gestión de la Calidad y Optimización de Procesos / PMO de Gobernanza y Gestión del Cambio @ Corporación SUICHE 7B, C.A. Jul 2012 - Feb 2019 Implemented ISO 9001:2015 quality management systems, led internal and external audits, and coordinated the interbank mobile payment project with financial institutions and regulators. Focused on governance, risk, procurement, and organizational change. Consultor Senior de Procesos / Jefe de Recuperadoras de Carteras de Créditos TDC @ Banesco Banco Universal, C.A. Jun 2006 - Mar 2012 Directed process reengineering initiatives, analyzed bottlenecks, managed client relationships, mentored junior staff, and led credit portfolio recovery strategies and negotiations. Jefe de Departamento CAT / Supervisor de Call Center de Banca Electrónica @ Banco Mercantil / Banco Interbank Jan 1995 - Dec 2005 Led telephone customer service and electronic banking call center operations across two banking organizations, managing service teams and customer support processes. ## Education Universidad Central de Venezuela 2010 - 2010 MSc., Gerencia Empresarial Master's degree in business management. Universidad Santa María 2004 - 2004 Posgrado, Recursos Humanos Postgraduate studies in human resources. Universidad Simón Rodríguez 2002 - 2002 Licenciatura, Administración mención Organización y Sistemas Undergraduate degree focused on administration, organization, and systems. Instituto Universitario de Tecnología Venezuela (IUTV) 2000 - 2000 TSU, Administración de Empresas mención Gerencia Technical higher education in business administration and management. Liceo Técnico Francisco Fajardo 1994 - 1994 Bachiller, Administración de Recursos Humanos Secondary education with focus on human resources administration. Instituto Latinoamericano de Formación Gerencial 2010 - 2010 Diplomado, Conducción de Personas Diploma in people leadership and management. Universidad Pedagógica Experimental Libertador (UPEL) 2006 - 2006 Diplomado, Docencia en Educación Superior Diploma in higher education teaching. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.