![Keyla Bejarano](https://jobicy.com/react/themes/app/images/avatar.jpg) Keyla Bejarano # Customer Support and Technical Support Specialist Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSantiago de Chile, ChileDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer support and technical support professional with experience in call center, omnichannel service, back office, and remote support environments. I have worked handling inbound and outbound calls, social media channels, and email support, always focusing on clear communication and fast resolution of customer needs. My background includes ticket follow-up, data updates in CRM systems, and coordination of requests across first, second, and third support lines. I have also supported team goals by helping maintain service quality, response times, SLA compliance, and customer satisfaction. I am comfortable working in hybrid and remote settings, and I have experience supporting enterprise-level clients as well as operational teams. I am looking for opportunities where I can continue growing in customer service, support operations, and omnichannel assistance while contributing with responsibility, adaptability, and teamwork. ## Skills 14 capabilities[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email Support](https://jobicy.com/talent/email-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Remote Support](https://jobicy.com/talent/remote-support.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Social Media Support](https://jobicy.com/talent/social-media-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Written Communication](https://jobicy.com/talent/written-communication.md) ## Tech stack & tools Working toolkit ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/facebook/facebook-original.svg) Facebook OAuth](https://jobicy.com/talent?tool=facebook.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/twitter/twitter-original.svg) Twitter / X](https://jobicy.com/talent?tool=twitter.md) ## Experience Career history ### Atención y soporte al cliente · Teleperformance Dec 2022 – Jun 2024Provided customer service and support for the Walmart campaign in a remote environment. Handled omnichannel support including calls, social media, and back office tasks. Managed customer data updates, ticket follow-up, and issue resolution while supporting team performance goals. ### Servicio de atención y soporte al cliente · Comercial K. Feb 2020 – Aug 2022Provided multichannel customer support in a hybrid environment through inbound and outbound calls, social media, and email. Managed customer information in CRM systems, followed up on tickets, and helped improve response times and customer retention. ### Servicio de atención y soporte al cliente · Adereso AI. Oct 2022 – Dec 2022Provided remote support to enterprise and workgroup clients. Received and managed requests related to platform issues and supported the creation of presentation materials. Worked with omnichannel customer service tools and operational support processes. ## Education Learning history ### Instituto Universitario Politécnico “Santiago Mariño” Jan 2009 – Dec 2014Engineering Degree, Systems Engineering Completed Systems Engineering studies, with graduation in 2015. ### Colegio Virgen del Carmen Jan 2006 – Dec 2006High School Diploma, Sciences Completed secondary education in sciences. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.