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Languages  English - Fluent   French - Elementary   Spanish - Native or Bilingual People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a results-driven operations and client management professional with over 5 years of experience leading remote teams, managing clients, and optimizing workflows through CRM systems and data analysis.

I have a strong background in customer relationship management, team training, onboarding, billing operations, and process improvement in fast-paced remote environments.

My experience includes supervising team operations, managing client accounts, hosting sales meetings, and coaching employees to support successful client interviews and efficient workflows.

I have also worked in marketing and CRM management, where I led lead generation efforts, managed campaigns, and supported the public reputation of a high-profile speaker.

I am comfortable working across operations, client success, recruitment, and business intelligence, with a focus on maintaining strong relationships and delivering measurable results.

I value structured processes, clear communication, and data-informed decision-making, and I enjoy helping teams and businesses scale effectively.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Sales](https://jobicy.com/talent/sales.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Team Management](https://jobicy.com/talent/team-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Client Management](https://jobicy.com/talent/client-management.md)[Business Intelligence](https://jobicy.com/talent/business-intelligence.md)[Billing](https://jobicy.com/talent/billing.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Social Media Marketing](https://jobicy.com/talent/social-media-marketing.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Marketing Campaigns](https://jobicy.com/talent/marketing-campaigns.md)[Process Automation](https://jobicy.com/talent/process-automation.md)[CRM Management](https://jobicy.com/talent/crm-management.md)

## Tech Stack & Tools

### Communications

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md)

## Experience

Administrative Assistant @ iWorker  May 2021 - Aug 2022 Provided lead generation, CRM management, social media marketing, and administrative support to help clients optimize operations and achieve business goals.

Operations management: Team & Client Manager @ iWorker  Aug 2022 - Present Supervise team operations, manage client accounts, host sales meetings, manage billing and invoicing, onboard new clients, and coach employees for successful client interviews.

Marketing Manager | CRM Manager @ DiBari & Associates  Mar 2020 - Mar 2021 Managed CRM systems, led marketing campaigns, supervised the LATAM lead generation team, and maintained the public reputation of a high-profile speaker.

## Education

Coderhouse  May 2024 - Dec 2024  Certificate, Data Analytics

Certificate program in Data Analytics.

I.U.T Américo Vespucio  Oct 2018 - Dec 2021  Associate Degree, Modern Languages (English & French)

Associate degree in Modern Languages with English and French.

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