![Angelica Segura](https://jobicy.com/react/themes/app/images/avatar.jpg) Angelica Segura # Customer Service Agent Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationOdessa, United StatesDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service professional with experience handling high-volume inbound and outbound support across phone, email, and chat channels. I focus on resolving customer inquiries, complaints, and escalations efficiently while maintaining a professional and empathetic tone. I have a strong background in data entry, record accuracy, and CRM-based documentation. In my recent roles, I supported customers with orders, shipping, returns, account updates, and general service requests while meeting performance targets. I am comfortable working in fast-paced environments that require multitasking, attention to detail, and strong time management. I also bring experience with administrative support, scheduling, calendaring, and quality control. My work has included handling sensitive information and following strict data privacy and security protocols. I have experience with healthcare-related data entry, including claims and copay information, and I understand the importance of accuracy and compliance. I am bilingual in English and Spanish, which helps me communicate effectively with a wider range of customers and teams. I value clear communication, problem solving, and delivering a positive customer experience. I am open to opportunities where I can continue growing in customer service, support operations, or administrative roles. I bring reliability, adaptability, and a strong service mindset to every position I take on. ## Skills 24 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Chat Support](https://jobicy.com/talent/chat-support.md)[CRM Software](https://jobicy.com/talent/crm-software.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Privacy](https://jobicy.com/talent/data-privacy.md)[Email Support](https://jobicy.com/talent/email-support.md)[English](https://jobicy.com/talent/english.md)[Excel](https://jobicy.com/talent/excel.md)[ICD 10](https://jobicy.com/talent/icd-10.md)[Medical Terminology](https://jobicy.com/talent/medical-terminology.md)[Microsoft Office Suite](https://jobicy.com/talent/microsoft-office-suite.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Quality Control](https://jobicy.com/talent/quality-control.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Security](https://jobicy.com/talent/security.md)[Spanish](https://jobicy.com/talent/spanish.md)[Time Management](https://jobicy.com/talent/time-management.md)[Typing](https://jobicy.com/talent/typing.md)[Word](https://jobicy.com/talent/word.md) ## Experience Career history ### Customer Service Representative · Direct Interactions Nov 2025Handled high-volume inbound and outbound calls, emails, and chat support. Resolved customer inquiries, complaints, and escalations efficiently. Maintained accurate records in CRM systems and followed data privacy and security protocols. ### Customer Service Agent · Chewy Jan 2025 – Jun 2025Provided customer service via phone, chat, and email. Handled inquiries related to orders, shipping, returns, and account issues. Processed orders, refunds, replacements, and account updates accurately within internal systems. ### Data Entry Clerk · First Source Solutions May 2022 – Aug 2024Managed entry of health insurance claims and patient copay information with high accuracy and timeliness. Processed 70-80 entries daily with 95% or higher accuracy. Entered HCFA, UB04, EOBs, and copay forms in compliance with HIPAA regulations. ## Education Learning history ### George H.W. Bush New Tech Odessa Aug 2012 – May 2015High School Diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.