![Zoe Hernandez Quintana](https://jobicy.com/react/themes/app/images/avatar.jpg)
Zoe Hernandez Quintana

# Customer Service Representative / Customer Success Specialist

Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a proactive, organized, and responsible professional with experience in customer service, customer success, and operational support.

I have worked in fast-paced environments handling inbound and outbound calls, multi-channel support, and daily ticket management with a strong focus on customer satisfaction.

My background includes data entry, record verification, billing support, refund assistance, and administrative tasks related to travel and immigration applications.

I also have experience using Zendesk to track and resolve inquiries, maintaining accurate records, and following internal procedures with attention to detail and compliance.

In my current role, I manage relationships with landlords and property management partners, review documentation, and support underwriting decisions based on eligibility and risk assessment.

I am seeking a position where I can continue to learn, grow professionally, and contribute through strong communication, organization, and service-oriented problem solving.

## Skills

11 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Billing](https://jobicy.com/talent/billing.md)[Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Risk Assessment](https://jobicy.com/talent/risk-assessment.md)[Underwriting](https://jobicy.com/talent/underwriting.md)

## Experience

Career history

### Costumer Service Analyst · BIS Contact Center

Mar 2024 – Nov 2024Handled a large volume of inbound and outbound calls for insurance companies. Performed data entry, updated and verified information for medical facilities, and followed up on medical record retrieval processes.

### Customer Service Representative · GOVASSIST

Nov 2024 – Jan 2026Provided multi-channel support via phone, chat, and email. Managed daily tickets in Zendesk, processed administrative tasks related to travel and immigration applications, and supported billing, refunds, and customer retention.

### Customer Success & Underwriting Specialist · TheGuarantors

Jan 2026 – PresentManages relationships with landlords and property management partners, reviews applicant documentation, performs underwriting assessments, evaluates eligibility, supports risk-based decisions, resolves account issues, and maintains accurate records in compliance with internal procedures.

## Education

Learning history

### National School of San Isidro

2013 – 2019Bachelor specialized in Social Sciences, Social Sciences

Completed a bachelor specialized in Social Sciences.

### University of Buenos Aires

2022Bachelor's Degree, Psychology

Pursuing a Bachelor's Degree in Psychology.

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