Skill Assessments This user has not passed any tests yet Languages Marathi - Native or Bilingual English - Advanced People also viewed * [![Darcy Hernandez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72092_1784827931.jpg) Darcy Hernandez Administrative Assistant](https://jobicy.com/u/id72092.md) * [![Josephine Jacob](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72030_1784809625.jpg) Josephine Jacob Customer service](https://jobicy.com/u/id72030.md) * [![Elinson Guzman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71853_1784730115.jpg) Elinson Guzman Administrator / Digital Setter / Marketing Assistant](https://jobicy.com/u/id71853.md) * [![Ricardo Vallejo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71734_1784670002.jpg) Ricardo Vallejo Document Control Executive](https://jobicy.com/u/id71734.md) * [![Vasilii Shibanov](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71280_1784553814.jpg) Vasilii Shibanov DevOps Engineer](https://jobicy.com/u/id71280.md) * [![Agung Trisna](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70224_1783914331.jpg) Agung Trisna ERP Specialist | Microsoft Dynamics 365 Functional Consultant](https://jobicy.com/u/id70224.md) * [![Kirill Brueggemann](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69968_1783702237.jpg) Kirill Brueggemann AI Automation Engineer](https://jobicy.com/u/id69968.md) * [![Valeria Dauro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70775_1784059088.jpg) Valeria Dauro Administrative and Educational Professional](https://jobicy.com/u/id70775.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a systems support and IT infrastructure professional with over 13 years of experience supporting enterprise environments, desktop users, and server operations. My background includes systems support, patch management, application packaging, software distribution, and endpoint administration across on-premises and Azure-hosted environments. I have worked extensively with SCCM, WSUS, ServiceNow, VCenter, and Automox to manage updates, deployments, collections, and compliance activities. I am comfortable handling first-level and advanced support for operating systems, Outlook, printers, antivirus tools, and other business applications while maintaining strong customer service standards. Throughout my career, I have supported clients in fast-paced environments, resolved escalations, coordinated with vendors, and helped maintain stable and secure IT operations. I am now looking for opportunities where I can continue contributing my experience in systems support, infrastructure operations, and endpoint management. Notice Period: 2 Month ## Skills ### [Customer Service](https://jobicy.com/talent/customer-service.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Change Management](https://jobicy.com/talent/change-management.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Outlook)](https://jobicy.com/talent/outlook.md)[Maintenance](https://jobicy.com/talent/maintenance.md)[Compliance Management](https://jobicy.com/talent/compliance-management.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Vulnerability Management](https://jobicy.com/talent/vulnerability-management.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[Administration](https://jobicy.com/talent/administration.md)[Configuration](https://jobicy.com/talent/configuration.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[Infrastructure Management](https://jobicy.com/talent/infrastructure-management.md)[Installation](https://jobicy.com/talent/installation.md)[IT Operations](https://jobicy.com/talent/it-operations.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Intune](https://jobicy.com/talent/intune.md)[MDM](https://jobicy.com/talent/mdm.md)[Patch Management](https://jobicy.com/talent/patch-management.md)[Desktop Support](https://jobicy.com/talent/desktop-support.md)[SCCM](https://jobicy.com/talent/sccm.md)[Networking Experiences](https://jobicy.com/talent/networking-experiences.md) ## Tech Stack & Tools ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/azure/azure-original.svg) Azure](https://jobicy.com/talent?tool=azure.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/photoshop/photoshop-original.svg) Adobe Photoshop](https://jobicy.com/talent?tool=photoshop.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/chrome/chrome-original.svg) Google Chrome](https://jobicy.com/talent?tool=chrome.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/java/java-original.svg) Java](https://jobicy.com/talent?tool=java.md) ## Experience Systems Support Engineer @ Altera Digital Health Sep 2020 - Present Support VM servers hosted on-premises using SCCM, Azure, and Automox. Handle patch management, application packaging, software deployments, SUG creation, vulnerability remediation, compliance management, and VCenter operations. Raise ServiceNow change and RITM tickets, troubleshoot SCCM client and deployment issues, analyze logs, and support Windows Server environments. Administrator EUS @ Microland Ltd. Jul 2018 - Jul 2020 Managed patching and software distribution using SCCM and WSUS for client environments. Created collections and packages, supported client installation issues, coordinated with hardware vendors, monitored antivirus deployments, and maintained hardware and software inventory. Customer Support Engineer @ Creative Info-link Pvt. Ltd. Apr 2017 - Jun 2018 Provided customer support for Bajaj Auto, including PC assembly, software and antivirus installation, OS setup, Outlook configuration, Active Directory and user group management, hardware and network troubleshooting, and Remedy ITSM ticket handling. Customer Support Engineer @ DSM Infocom Pvt. Ltd. Mar 2016 - Mar 2017 Worked in customer support for Bajaj Auto, supporting desktop and infrastructure-related issues. Executive Customer Care @ Allied Digital Services LTD. Jul 2013 - May 2015 Supported multiple clients including Thermax Ltd., Crompton Greaves Management Development Center, and DSP BlackRock Investment Managers in customer care and IT support activities. Customer Support Engineer @ Allied Digital Services LTD. May 2010 - Jun 2011 Provided customer support for Bajaj Auto, assisting with IT and desktop support tasks. ## Education IMRRD Institute of New Art’s College 2013 M.C.M, Computer Management Master's degree completed at Pune University. New Arts College Takali Dhokeshwar 2009 B.A., Arts Bachelor's degree completed at Pune University. Shri Dhokeshwar Junior College 2006 H.S.C Higher secondary education completed under Pune Board. New English School Wasunde 2004 S.S.C Secondary school education completed under Pune Board. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.