Skill Assessments This user has not passed any tests yet Languages English - Fluent Portuguese - Fluent Spanish - Native or Bilingual People also viewed * [![Rana Incekul](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67170_1784986463.jpg) Rana Incekul Multilingual Advisor](https://jobicy.com/u/id67170.md) * [![Rafael Gonzalo Valdiviezo Anachuri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72371_1784948292.jpg) Rafael Gonzalo Valdiviezo Anachuri Audiovisual Advisor](https://jobicy.com/u/id72371.md) * [![Momoh Ayomide](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72264_1784898730.jpg) Momoh Ayomide Customer support specialist/ Executive Assistant](https://jobicy.com/u/id72264.md) * [![Claudiu Vladea](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72261_1784895716.jpg) Claudiu Vladea Customer Success Manager](https://jobicy.com/u/id72261.md) * [![Greg Kizito](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72253_1784891973.jpg) Greg Kizito Remote Customer Support & Appointment Setting Specialist](https://jobicy.com/u/id72253.md) * [![Marie De Freitas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72150_1784842175.jpg) Marie De Freitas Client Success & Commercial Support Specialist](https://jobicy.com/u/id72150.md) * [![Reda Rl](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72075_1784825096.jpg) Reda Rl Customer Service Representative](https://jobicy.com/u/id72075.md) * [![Emeka Chinebu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71951_1784761091.jpg) Emeka Chinebu Customer Support Specialist](https://jobicy.com/u/id71951.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a senior customer success and technical implementation professional with more than 10 years of experience helping enterprise SaaS customers adopt technology, solve complex technical challenges, and achieve measurable business outcomes. My background includes customer onboarding, enterprise account management, technical integrations, implementation strategy, customer health monitoring, Quarterly Business Reviews, and cross-functional collaboration with Product, Engineering, Sales, and Operations. I have managed large portfolios of enterprise and mid-market customers across EMEA and LATAM, building trusted relationships that improve product adoption, customer satisfaction, and long-term retention. I am comfortable working on complex technical environments involving APIs, SFTP/FTP, GPS, ELD, TMS, and data-mapping issues, and I enjoy partnering with internal and external stakeholders to resolve problems quickly. I also bring strong experience in multilingual support, with fluency in English and Portuguese and native-level Spanish, which helps me work effectively with global teams and customers. I am looking for opportunities where I can combine customer success, technical troubleshooting, and strategic account management to drive growth, retention, and customer value. ## Skills ### [Data Analysis](https://jobicy.com/talent/data-analysis.md)[Account Management](https://jobicy.com/talent/account-management.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Customer Success Management](https://jobicy.com/talent/customer-success-management.md)[Technical Account Management](https://jobicy.com/talent/technical-account-management.md)[Customer Training](https://jobicy.com/talent/customer-training.md)[Lifecycle Management](https://jobicy.com/talent/lifecycle-management.md)[Enterprise Account Management](https://jobicy.com/talent/enterprise-account-management.md)[Implementation Strategy](https://jobicy.com/talent/implementation-strategy.md)[FTP](https://jobicy.com/talent/ftp.md)[GPS](https://jobicy.com/talent/gps.md)[Customer Health Monitoring](https://jobicy.com/talent/customer-health-monitoring.md) ## Tech Stack & Tools ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Carrier Integration & Network Analyst @ FourKites Feb 2026 - Present Lead enterprise carrier onboarding and implementation activities for a supply chain visibility platform. Managed 75+ carrier onboarding and integration projects involving APIs, SFTP, GPS, ELD, and TMS technologies. Partner with customers, carriers, Product, Engineering, and Operations teams to resolve complex technical issues and improve product adoption. Investigate shipment visibility, asset assignment, and data-mapping issues while driving successful customer outcomes. Support enterprise customers in English, Portuguese, and Spanish. Customer Success Manager @ Interprefy Dec 2023 - Jul 2025 Managed a portfolio of approximately 100 enterprise and mid-market customers across EMEA and LATAM. Led customer onboarding, implementation, adoption strategies, and Quarterly Business Reviews. Built trusted customer relationships that increased product adoption, customer satisfaction, and long-term retention. Partnered with Sales, Product, and Operations to improve account health and deliver strategic recommendations. Customer Success Manager @ Time Doctor Mar 2023 - Oct 2023 Managed 85+ SaaS customer accounts using HubSpot and ChurnZero. Delivered onboarding, customer training, Quarterly Business Reviews, and adoption plans to maximize customer success. Collaborated across teams to resolve escalations, reduce churn risk, and improve product utilization. Customer Success Analyst @ Loadsmart Mar 2022 - Jan 2023 Supported onboarding, customer lifecycle management, retention initiatives, and issue resolution for logistics SaaS customers. Worked closely with cross-functional teams to maximize customer value and adoption. Senior IT Support Analyst / Inventory Coordinator @ HCL Technologies (ExxonMobil) Oct 2017 - Dec 2022 Provided multilingual enterprise IT support for global users across North America, Latin America, and Asia. Led onboarding activities, IT asset lifecycle management, and maintained high customer satisfaction. ## Education UNINTER Not specified Bachelor's Degree, Business Administration This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.