![Joel Romero](https://jobicy.com/react/themes/app/images/avatar.jpg)
Joel Romero

# Customer Support Specialist / Team Leader

Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationSan Pedro, Buenos Aires, ArgentinaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer support and administrative operations specialist with 13 years of experience in high-volume retail environments.

I have worked in customer-facing and back-office roles where I handled escalations, complaint resolution, and operational coordination with a strong focus on service quality.

I am experienced in using CRM and incident-tracking systems such as Oracle Siebel and Jira, and I am comfortable working across multiple digital platforms and communication channels.

I have led teams of up to 15 people, supported onboarding and training, and taken full operational responsibility when management was absent.

I am known for maintaining high customer satisfaction, improving internal controls, and resolving issues with empathy, precision, and accountability.

I am targeting remote customer support opportunities where I can contribute my experience in support operations, team coordination, and async digital communication.

## Skills

14 capabilities[Back Office Operations](https://jobicy.com/talent/back-office-operations.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[English](https://jobicy.com/talent/english.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Loss Prevention](https://jobicy.com/talent/loss-prevention.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Spanish](https://jobicy.com/talent/spanish.md)[SQL](https://jobicy.com/talent/sql.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Training](https://jobicy.com/talent/training.md)[Version Control](https://jobicy.com/talent/version-control.md)

## Tech stack & tools

Working toolkit

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md)

### Communications

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md)

### Development

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/git/git-original.svg) Git](https://jobicy.com/talent?tool=git.md)

## Experience

Career history

### Customer Support & Operations Supervisor · VEA Supermarkets (Cencosud)

Jan 2014 – Jan 2025Led customer support and operations in a high-volume retail environment. Used Oracle Siebel CRM for case documentation and escalation tracking, Jira for internal incident tickets, and managed omnichannel customer complaints across in-person, phone, and digital channels. Implemented internal controls that reduced operational errors and supported store leadership, team onboarding, and e-commerce order handling.

### Cashier · Supermarket VEA (Cencosud)

Jan 2012 – Jan 2014Managed high-volume cash register operations including cash, debit, credit, QR, and promotional payments. Provided direct customer service and coordinated daily with supervisors in a fast-paced retail setting.

## Education

Learning history

### EET Nº 1 Juan B. Azopardo

Dates not specifiedTechnical Degree, Personal and Professional Computing

Technical degree focused on personal and professional computing.

### EET Nº 1 Juan B. Azopardo

Dates not specifiedHigh School Diploma, Goods and Services Production

High school diploma in goods and services production.

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