![Carlos Pajares](https://jobicy.com/react/themes/app/images/avatar.jpg) Carlos Pajares # Customer Service Leader / Call Center Manager Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCórdoba, ArgentinaDesired salaryUnspecifiedWork preferenceOn-site / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service and call center operations professional with extensive experience leading teams, monitoring KPIs, and improving service quality. I have built my career around customer relations, team coordination, and operational control in high-volume service environments. In my current role, I lead my team to strong performance results, with a focus on quality assurance, feedback, and continuous improvement. Previously, I managed supervisors, analysts, and controllers to help meet client objectives and maintain service standards across multiple call center operations. I am comfortable working under pressure, resolving complaints, and supporting both frontline agents and management with clear communication and practical problem-solving. I value teamwork, adaptability, and a professional approach to customer experience, and I am open to opportunities where I can continue growing in operations and leadership. ## Skills 13 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Client Engagement](https://jobicy.com/talent/client-engagement.md)[Collections](https://jobicy.com/talent/collections.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Interpersonal Communication](https://jobicy.com/talent/interpersonal-communication.md)[Leadership](https://jobicy.com/talent/leadership.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Team Management](https://jobicy.com/talent/team-management.md)[Teamwork](https://jobicy.com/talent/teamwork.md) ## Experience Career history ### Customer Service Leader · Grupo Newsport Aug 2024 – PresentOperations Supervisor. Responsible for KPI control, evaluation and feedback, and online monitoring. Reports to the Call Center Coordinator. ### Call Center Manager · Apex América Jul 2018 – Mar 2024Coordinated Supervisors, Q&T Analyst, and Controller to achieve client results. Work was audited to identify improvement opportunities and strengths. Reported to the Operations Manager. ### Call Center Manager · V/N S.A. Aug 2015 – May 2018Coordinated Supervisors, Q&T Analyst, and Controller to achieve client results. Work was audited to identify improvement opportunities and strengths. Reported to the Operations Manager. ### Call Center Coordinator · V/N S.A. Mar 2013 – Aug 2015Coordinated Supervisors to achieve client results. Work was audited to identify improvement opportunities and strengths. Reported to the Operations Manager. ### Operations Supervisor · V/N S.A. Aug 2011 – Mar 2013Handled KPI control, evaluation and feedback, and online monitoring. Reported to the Call Center Coordinator. ### Real Time Controller · V/N S.A. May 2010 – Aug 2011Managed online demand control, call time KPIs, administration strategies with other providers, and payroll administration. Reported to the Call Center Coordinator. ### Collections telemarketer · V/N S.A. Nov 2008 – May 2010Managed collections for financial products including credit cards, personal loans, checking accounts, and mortgage loans for Banco Hipotecario SA. ## Education Learning history ### ASNIE Dates not specifiedCertificate, Emotional Intelligence Program Development of skills as an emotionally intelligent leader. ### Colegio La Salle- Córdoba Dec 2002High school degree, Economic specialization This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.