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Languages  Spanish - Native or Bilingual   English - Advanced   Italian - Upper-Intermediate People also viewed
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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a multilingual client-facing professional with 8+ years of experience across hospitality, travel operations, B2B services, reservations, consultative sales, and issue resolution.

I have supported customers and business clients throughout the full service journey, from initial inquiries and purchasing decisions to operational follow-up and complaint handling.

My background includes managing bookings, coordinating with internal and external teams, maintaining CRM records, and resolving service issues in fast-paced international environments.

I am comfortable working with diverse clients and stakeholders, and I bring a strong focus on communication, empathy, and practical problem-solving.

I have also contributed to business optimization efforts by reviewing operational data, identifying service issues, and supporting process improvements.

I speak Spanish, English, Portuguese, and Italian, and I enjoy roles where I can combine customer success, commercial support, and cross-functional coordination.

## Skills

### [Sales](https://jobicy.com/talent/sales.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Cold Calling](https://jobicy.com/talent/cold-calling.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Consultative Sales](https://jobicy.com/talent/consultative-sales.md)[Client Success](https://jobicy.com/talent/client-success.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Online Research](https://jobicy.com/talent/online-research.md)[Multicultural Communication](https://jobicy.com/talent/multicultural-communication.md)

## Experience

Shore Excursion Staff @ MSC Cruises  Oct 2022 - May 2025 Advised international guests on excursion options, pricing, availability, and itinerary details. Promoted and sold tours, destination packages, and private activities. Managed bookings, changes, departures, group logistics, and coordination with local providers. Resolved complaints and last-minute issues with practical service recovery solutions.

Business Optimization Executive @ H! Brands / Escalabeds  Nov 2019 - Dec 2021 Supported B2B travel clients and suppliers by monitoring bookings, operational performance, and service-related issues. Reviewed booking errors, confirmation issues, cancellation requests, and client activity to identify opportunities for improvement. Coordinated follow-up with internal teams and maintained accurate client records in Pipedrive.

Guest Services & Reservations Coordinator @ Hotel Eurobuilding Caracas  Mar 2017 - Mar 2019 Managed reservations, booking changes, guest requests, VIP accounts, partner inquiries, and complaints by phone and email. Coordinated with internal departments to resolve customer needs and ensure timely follow-up in a high-pressure hospitality environment.

Executive Support / Lead Generation / Administrative Support @ MOL3D, RoLu Business Solutions and Medlink Legal  Jan 2019 - Dec 2022 Provided executive support, lead generation, cold calling, appointment setting, online research, scheduling, and administrative follow-up for international clients.

## Education

Universidad Nueva Esparta  Not specified  B.A., Business Administration of Tourism Enterprises

GPA 3.9

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