Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Upper-Intermediate People also viewed * [![Desi Phillips](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72178_1784847675.jpg) Desi Phillips Operations Manager](https://jobicy.com/u/id72178.md) * [![Khun Kyaw Kyaw Htet](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66982_1779742157.jpg) Khun Kyaw Kyaw Htet Operations and Administration Professional](https://jobicy.com/u/id66982.md) * [![Prince Chimaobim Nwabuikwu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72025_1784805469.jpg) Prince Chimaobim Nwabuikwu Executive Virtual Assistant](https://jobicy.com/u/id72025.md) * [![Mokgethwa Molalatladi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71986_1784784214.jpg) Mokgethwa Molalatladi Data Entry and Virtual Assistant](https://jobicy.com/u/id71986.md) * [![Adrien Kacou](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71966_1784773090.jpg) Adrien Kacou General laborer and virtual administrative assistant](https://jobicy.com/u/id71966.md) * [![Ivan Noro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71774_1784684478.jpg) Ivan Noro Receptionist / Secretary](https://jobicy.com/u/id71774.md) * [![Oscar Velasquez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71729_1784668132.jpg) Oscar Velasquez Executive Assistant / Customer Support Specialist](https://jobicy.com/u/id71729.md) * [![Johnrey Pagayunan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71675_1784654232.jpg) Johnrey Pagayunan Virtual Assistant / Real Estate Sales Representative](https://jobicy.com/u/id71675.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an administrative assistant oriented toward customer service, with experience supporting administrative and operational tasks in hospitality, healthcare, and corporate environments. I have handled email and phone communication, customer follow-up, data entry, record keeping, and administrative control with a strong focus on accuracy and service quality. I am comfortable working with CRM and hotel management systems, and I use digital tools to help teams stay organized and maintain efficient workflows. My background includes supporting internal departments such as HR, Sales, and Events, as well as assisting with documentation, reports, agendas, and interdepartmental coordination. I also have experience in remote monitoring and operational reporting, which strengthened my attention to detail, discretion, multitasking, and time management. I am a responsible, organized, and service-driven professional who enjoys helping teams and clients through clear communication and reliable administrative support. ## Skills ### [Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Time Management](https://jobicy.com/talent/time-management.md)[CRM](https://jobicy.com/talent/crm.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Documentation](https://jobicy.com/talent/documentation.md)[Reporting](https://jobicy.com/talent/reporting.md)[English](https://jobicy.com/talent/english.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Spanish](https://jobicy.com/talent/spanish.md)[Phone Communication](https://jobicy.com/talent/phone-communication.md)[Email Communication](https://jobicy.com/talent/email-communication.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Opera PMS](https://jobicy.com/talent/opera-pms.md)[Delphi](https://jobicy.com/talent/delphi.md) ## Tech Stack & Tools ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/delphi/delphi-original.svg) Delphi](https://jobicy.com/talent?tool=delphi.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Representante Junior servicio al cliente @ Cognizant Corp Solutions Technology Solutions Corp Not specified Supported policy service processes to assist operations, used Microsoft Office tools to improve productivity, guided internal teams on service procedures, maintained operational documentation and best practices, and communicated effectively in English for internal collaboration and support. Observadora de Seguridad de Pacientes @ Collette Health Jan 2024 - Dec 2025 Monitored patients continuously following operational protocols, communicated with multidisciplinary teams, prepared daily reports and detailed documentation, and handled sensitive information with discretion. Asistente Administrativa @ DoubleTree by Hilton Cariari Jan 2023 - Dec 2023 Provided administrative support to Human Resources, Sales, and Events, assisted with client communication, agenda coordination and follow-up, prepared reports and databases, used Salesforce, OnQ, Delphi and Monolith, and coordinated internal processes across departments. Agente de Recepción y Servicio al Huésped @ Best Western Plus Hotel Jan 2021 - Dec 2021 Managed reservations, guest requests and inquiries, provided customer service and hospitality support, used Opera PMS for information updates and control, and supported daily hotel operations and guest satisfaction initiatives. ## Education Universidad Latina Dec 2023 Bachillerato, Administración Hotelera Completed a bachelor's degree in hotel administration in Costa Rica. Kendall College Dec 2020 Certificado Internacional, Gestión Hotelera International certificate in hotel management. Fundación Le Cordon Bleu Dec 2020 Diplomado, Culinario Hotelero Diploma focused on hotel culinary training. Idiomas CR Dec 2020 Certificado, Inglés conversacional Nivel 6 Conversational English certification, level 6. Universidad Latina Dec 2018 Certificación, Manipulación de alimentos Food handling certification. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.