![Maximiliano A. Foltz](https://jobicy.com/react/themes/app/images/avatar.jpg)
Maximiliano A. Foltz

# Team Lead in Customer Service and BPO Operations

Open to offers · Member since 23 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationFormosa, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a team leader with more than 5 years of experience in customer service, sales, and data analysis within the BPO industry.

My background is focused on improving operational performance, managing KPIs, and building efficient processes that increase customer satisfaction and team productivity.

I have led customer service teams for a major regional bank, coordinating people, monitoring service indicators, and analyzing business results to support decision-making.

I also have experience in telephone support, debt collection management, and client relationship handling, which strengthened my communication, negotiation, and conflict resolution skills.

I enjoy working with data, reports, and continuous improvement initiatives, and I use analytical tools and metrics to identify deviations and optimize workflows.

I am motivated by team development, coaching, and creating a positive work environment where people can grow professionally and deliver strong results.

## Skills

15 capabilities[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Coaching](https://jobicy.com/talent/coaching.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Continuous Improvement](https://jobicy.com/talent/continuous-improvement.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Debt Collection](https://jobicy.com/talent/debt-collection.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Performance Metrics](https://jobicy.com/talent/performance-metrics.md)[Process Automation](https://jobicy.com/talent/process-automation.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Reporting](https://jobicy.com/talent/reporting.md)[Sales](https://jobicy.com/talent/sales.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)

## Experience

Career history

### Jefe del equipo de atención al cliente · VN GLOBAL BPO

Jan 2022 – PresentLead customer service team for an important regional bank. Responsible for monitoring operational indicators, analyzing client business results, coordinating team members, correcting process deviations, interacting with clients, preparing quantitative and qualitative reports, supporting commercial strategies, tracking campaign goals, implementing continuous improvement processes, and developing motivational feedback actions.

### Agente de atención telefónica · VN GLOBAL BPO

Jul 2019 – Jan 2022Telephone operator for Banco Hipotecario. Managed early and advanced delinquency, customer service, and client relationship handling.

## Education

Learning historyNo education data available.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.