![Benjamn De La Maza Diaz](https://jobicy.com/react/themes/app/images/avatar.jpg)
Benjamn De La Maza Diaz

# Operational Manager & Business Support

Open to offers · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationSantiago, ChileDesired salaryUnspecifiedWork preferenceOn-site / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a professional with experience in customer service, operational coordination, and administrative management in the hospitality and business sectors.

I have strong organizational skills and the ability to manage multiple tasks simultaneously while maintaining a high level of service orientation.

My experience includes reservation systems management, supplier coordination, communication with international clients, and logistics support in dynamic environments.

I am proactive, responsible, and a fast learner, with a strong focus on anticipating needs and supporting smooth daily operations.

I have worked with booking platforms, OTA operations, inventory control, and guest assistance, which has strengthened my attention to detail and teamwork.

I communicate professionally in English at an intermediate level and am comfortable working in international contexts.

I am currently developing my skills further through an IBM Data Analyst Professional Certificate and I am open to opportunities where I can contribute in administration, operations, and business support.

## Skills

10 capabilities[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[English Communication](https://jobicy.com/talent/english-communication.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Sales](https://jobicy.com/talent/sales.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Time Management](https://jobicy.com/talent/time-management.md)

## Experience

Career history

### Receptionist / Night Shift Receptionist / Multi-Functional Technician · HOTEL CERRO CASTILLO

Jan 2024 – Dec 2026Responsible for logistics, inventory, and sales while providing customer service. Strengthened teamwork, accountability, and resource and time management.

### Operational Manager & Business Support · VORTEX

Jan 2022 – Dec 2023In charge of logistics, distribution, warehouse management, and customer service.

### Receptionist · ZERO HOTEL

Jan 2016 – Dec 2019Managed reservations and assisted national and international guests. Developed customer service, English communication, and time management skills.

### Reception / Housekeeping & Maintenance · HOTEL BOUTIQUE AYCA LA FLORA

Jan 2024 – Dec 2024Operated booking platforms and handled guest requests. Worked with various materials, strengthening manual skills and teamwork.

### Administrator in Ecotourism · EPP SEGURIDAD

Jan 2023 – Dec 2023Daily use of Cloudbeds PMS for reservations, billing, and channel management; Google Calendar for service coordination; and contact with tour operators. Managed OTA operations including Booking.com and Expedia, ensuring accuracy and efficiency. Provided direct and virtual assistance to international guests, and coordinated suppliers and inventories while supporting housekeeping and maintenance tasks.

## Education

Learning historyNo education data available.

This professional hasn’t added portfolio projects yet.

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