![Mara Rosa Barros](https://jobicy.com/react/themes/app/images/avatar.jpg) Mara Rosa Barros # Customer Experience & Client Success Specialist Open to offers · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBuenos Aires, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a Customer Experience and Client Success specialist with more than 17 years of experience in premium client support, banking, and relationship management. I have built my career around serving high-value clients, especially VIP and HNW customers, with a strong focus on retention, trust, and long-term loyalty. My background includes resolving critical cases, coordinating with internal teams and external providers, and ensuring a high standard of service in demanding corporate environments. I have worked across banking and client support roles, handling insurance-related inquiries, premium banking portfolios, and regional customer service for clients in multiple countries. I also bring an operational and technology-oriented mindset, using CRM systems, banking platforms, Excel, and AI productivity tools to improve efficiency and support self-management. I am comfortable working in multicultural and high-pressure settings, and I value clear communication, problem solving, and consistent client care. ## Skills 15 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Banking](https://jobicy.com/talent/banking.md)[Client Success](https://jobicy.com/talent/client-success.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Document Management](https://jobicy.com/talent/document-management.md)[Insurance](https://jobicy.com/talent/insurance.md)[Marketing](https://jobicy.com/talent/marketing.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Sales Support](https://jobicy.com/talent/sales-support.md) ## Experience Career history ### Customer Experience & Client Support Analyst · Banco Santander Jan 2019 – Dec 2022Provided customer advice and support for insurance products. Managed and uploaded policy, claims, and administrative documentation. Followed up on cases and resolved inquiries related to property insurance. Coordinated with vendors and internal teams to improve response times and handled operational incidents under corporate standards. ### Premium Banking & Client Experience Executive · Citibank Jan 2006 – Dec 2019Managed a premium portfolio of HNW and VIP clients. Delivered personalized service and loyalty-focused support through continuous follow-up and effective resolution of inquiries. Provided regional phone support for clients in Argentina, Peru, and Uruguay. Resolved sensitive cases and supported banking, financial, and investment products. ### Marketing & Client Support Assistant · Grupo Solvens Jan 2004 – Dec 2006Provided administrative support and coordinated promotional actions for corporate clients. Collaborated on corporate events and relationship marketing campaigns. Supported operational, commercial, and administrative tasks. ## Education Learning history ### Comisión Nacional de Valores Dates not specifiedCertification, Capital Markets Certification in capital markets. ### Google Dates not specifiedCertification, Applied AI with Gemini Training in applied artificial intelligence using Gemini. ### Google Actívate Dates not specifiedCertification, E-commerce Training in e-commerce. ### Universidad de Buenos Aires Dates not specifiedCertification, Digital Channels and Community Management Training in digital channel management and community management. ### TECH Universidad Dates not specifiedMaster, High Management in Fashion and Luxury In progress. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.