![Viviana Medina](https://jobicy.com/react/themes/app/images/avatar.jpg)
Viviana Medina

# Account Manager / Customer Success / Project Coordination

Open to offers · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationLa Paz, BoliviaDesired salaryUnspecifiedWork preferenceRemote Only / Full Time, FreelanceExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a professional with more than 10 years of experience coordinating processes, teams, and client relationships in demanding environments.

My background combines account management, customer service, logistics, and project coordination, with a strong focus on keeping operations organized and moving smoothly.

I have worked as a bridge between clients and internal teams, helping resolve issues efficiently and maintaining clear communication throughout the process.

I am comfortable working remotely, managing multiple priorities at once, and adapting quickly to changing needs and deadlines.

My experience also includes international trade, customs operations, event logistics, and consultative client support, which has strengthened my problem-solving and coordination skills.

I am proactive, methodical, and oriented toward delivering reliable results while building positive and long-term relationships with clients and stakeholders.

## Skills

11 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customs Operations](https://jobicy.com/talent/customs-operations.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Time Management](https://jobicy.com/talent/time-management.md)

## Experience

Career history

### Agente de Atención al Cliente · Xtendo Group

May 2025 – PresentManage multiple client accounts in a remote support environment with tight deadlines. Provide end-to-end personalized support for eSIM transaction processes and coordinate with internal teams to resolve incidents quickly.

### Investigadora Telefónica · 60 Decibels

Dates not specifiedConduct structured phone interviews for social impact studies on a freelance basis, following quality protocols and delivery deadlines.

### Agente de Seguros · Nacional Seguros

Nov 2022 – Jun 2024Managed a client portfolio and commercial relationships from acquisition to retention. Used CRM tools for structured follow-up and handled outreach through telemarketing and direct contact.

### Técnico Aduanero · Aduana Nacional

Apr 2014 – 2021Coordinated with clients, transport providers, and authorities to ensure customs clearances were completed on time. Handled tariff classification processes and provided direct support to importers and exporters.

### Capacitadora · Grupo Belcas

2023 – 2025Designed and facilitated a workshop on import processes and customs regulations, translating technical content for non-specialized audiences.

### Comité Organizador – Cumbre UPADI · Sociedad de Ingenieros de Bolivia

Jul 2014 – Sep 2014Coordinated logistics and accommodation for an international summit, managing vendors and delegates simultaneously. Developed and executed event programs and agendas.

### Comité Organizador – Cumbre G77+China · Previsión AFP

Apr 2014 – Jul 2014Coordinated logistics and protocol for a high-profile international event, acting as a liaison between organizers, delegates, and press. Prepared follow-up reports for national and international media and supported pre-summit events.

### Auxiliar de Operaciones · Previsión AFP

Apr 2011 – Sep 2013Managed systems, planning, and resource distribution to meet operational goals. Registered and regularized affiliation forms and processed accreditation records in AS400.

## Education

Learning history

### Universidad UTEPSA

2008 – Apr 2013Lic., Relaciones Internacionales

Bachelor's degree in International Relations.

### Escuela de Negocios UAGRM

2021 – 2021Diplomado, Marketing Digital

Diploma in Digital Marketing.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.