![Lourdes Rita Enciso](https://jobicy.com/react/themes/app/images/avatar.jpg) Lourdes Rita Enciso # Data Quality Officer Open to offers · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationAntipolo City, PhilippinesDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a data entry, customer service, and sales support professional with more than 15 years of experience in administrative support, data management, quality assurance, and back-office operations. I have worked across roles that required high attention to detail, accurate record keeping, document processing, and consistent customer communication. My background includes handling CRM systems, compliance-related documentation, reporting, and data verification in fast-paced environments. I am comfortable supporting cross-functional teams and managing multiple priorities at once. Throughout my career, I have contributed to contract renewals, client onboarding, invoice review, sales conversion analysis, and operational reporting. I also have hands-on experience using tools such as Microsoft Excel, Microsoft 365, Salesforce CRM, Power BI, Tableau, Jira, Google Workspace, and several industry-specific platforms. I use these tools to improve accuracy, streamline workflows, and support business decisions. I am known for being organized, reliable, and focused on quality. I take pride in maintaining clean records, resolving issues efficiently, and delivering strong service to both internal teams and external clients. I am open to opportunities where I can continue applying my strengths in data quality, administrative support, customer service, and operational coordination while contributing to a team-oriented environment. ## Skills 25 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Background Checks](https://jobicy.com/talent/background-checks.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Contract Processing](https://jobicy.com/talent/contract-processing.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Management](https://jobicy.com/talent/data-management.md)[Loan Processing](https://jobicy.com/talent/loan-processing.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office 365](https://jobicy.com/talent/microsoft-office-365.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Records Management](https://jobicy.com/talent/records-management.md)[Report Preparation](https://jobicy.com/talent/report-preparation.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ## Experience Career history ### Data Quality Officer / Administrative Assistant / Data Entry and Quality Control · Microsourcing Philippines Inc. Jan 2024 – PresentHandle student contact records, progression summary reports, quality checks, contract extension documents, and data management support. Use Power BI, Excel, Canvas, Metabase, VETtrak, Ready Skills, and VRQA Epsilon to extract, analyze, and maintain accurate records. Support apprenticeship and mainstream processes, transfers, and compliance-related documentation. ### Administrative Assistant / Data Entry and Quality Control · Phantom Compliance / DBA Golden Apple Consultant Jan 2024 – May 2024Created and submitted student contact records and progression summary reports, conducted quality checks, prepared contract extension documents, and supported interns with data management tasks. Extracted and analyzed reports using Power BI and assisted with apprenticeship and mainstream processes. ### Partner Care Specialist · GO City Limited Dates not specifiedPerformed back-office administrative tasks including contract renewals, new contract data entry, monthly sign-offs, and statement coordination. Responded to client inquiries via email and used Tableau, Salesforce, Microsoft Office Suite, and Jira. ### Data Quality Officer · BAA - UP EDUCATION Nov 2022 – Aug 2023Managed data quality tasks and administrative support activities related to student and operational records. ### Data Analyst & Account Officer · Supergrip Sep 2020 – Oct 2023Handled back-office administration and data entry, reviewed invoices, monthly statements, and weekly reports, and extracted and analyzed data from the Peach platform using Microsoft 365, Google Sheets, and Word. ### Loan Processor / Customer Service Representative · NIGIG Nov 2018 – Apr 2020Assisted clients with loan applications, document verification, and background checks. Followed up on pending applications and provided inbound and outbound customer service. ### Partner Agency Administration Specialist / Quality Assurance / Sales Conversion Analyst · VisaHQ Oct 2021 – Feb 2024Coordinated visa applications with partner agencies, verified documentation accuracy, conducted quality assurance reviews, monitored service standards, and reviewed sales conversion reports and customer records. ### Content Moderator – Facebook · Task Us May 2015 – Oct 2016Reviewed high volumes of user-generated content, applied company policies and quality standards, and maintained productivity and accuracy targets. ### Account Executive · Enfrausa Solutions Mar 2017 – Oct 2018Managed client accounts and supported sales and customer relationship activities. ### Sales Specialist (Inbound/Outbound) · Premier BPO Feb 2014 – May 2015Conducted outbound sales calls, presented product features, closed sales with business clients, and maintained customer information and sales records. ### Collections Specialist · Cash Flow Outsourcing Services (CFOS) Dates not specifiedContacted customers regarding outstanding balances, negotiated payment arrangements, updated payment records, and resolved customer concerns professionally. ### Data Analyst & Account Officer · SPI Global CRM Oct 2007 – Feb 2014Generated sales through outbound and inbound calling campaigns, assisted customers with account inquiries and service requests, processed orders, and maintained accurate customer information. ## Education Learning history ### Philippine School of Business Administration 1990 – 1992Bachelor of Science in Management, Management College undergraduate studies in Management. ### Marikina High School 1986 – 1990Secondary Education Secondary education. 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