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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a highly driven and results-focused customer support and appointment setting specialist based in Nigeria. I have experience managing high-volume outbound follow-ups and inbound prospect qualification for international clients, with a strong focus on pipeline organization and conversion.

I am skilled at lead qualification, discovery calls, needs assessment, and maintaining consistent follow-up systems that help turn prospects into booked appointments. I work comfortably across voice, email, chat, WhatsApp, and SMS channels, and I value clear, empathetic communication in every interaction.

In my recent roles, I supported coaching, digital services, and fitness-related businesses by handling daily customer inquiries, qualifying leads, and coordinating consultation schedules. I have used HubSpot CRM to track interactions, manage notes, and keep follow-up tasks organized.

I am also experienced in remote work operations and have a reliable setup that includes high-speed internet, backup power, and flexibility to work across US time zones. I take pride in being dependable, responsive, and consistent in fast-paced environments.

My background in mass communication supports my ability to communicate professionally and build rapport quickly. I have also completed training in inbound sales, prospecting, customer service, and sales management, which has strengthened my ability to support both customers and sales teams.

Outside of work, I am passionate about physical health, fitness coaching, and continuous personal growth. I am open to opportunities where I can contribute to customer success, appointment setting, and lead conversion while continuing to grow professionally.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Lead Qualification](https://jobicy.com/talent/lead-qualification.md)[Objection Handling](https://jobicy.com/talent/objection-handling.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Discovery Calls](https://jobicy.com/talent/discovery-calls.md)[Lead Nurturing](https://jobicy.com/talent/lead-nurturing.md)

## Experience

Customer Engagement & Appointment Setter @ FitPro Global  2024 - Present Engaged inbound and outbound leads daily via phone, email, and WhatsApp/SMS to qualify prospective coaching clients. Increased booked sales calls by 30% within 4 months through follow-up cadence and objection handling. Maintained a high appointment show-up rate by sending reminder sequences and logging interaction notes in HubSpot CRM.

Customer Support Representative @ MainOne Digital Solutions  2022 - 2024 Handled daily inbound support inquiries related to subscriptions, billing, and onboarding. Achieved a 96% customer satisfaction rating through prompt and empathetic communication. Collaborated with sales representatives to transfer warm inquiries into scheduled consultation slots.

Client Relations Assistant @ iFitness Centre  2021 - 2022 Welcomed incoming gym members, completed intake forms, and scheduled introductory training sessions. Assisted in retention campaigns by contacting inactive members to re-engage their memberships.

## Education

University of Lagos (UNILAG)  Not specified  Bachelor of Science (B.Sc.), Mass Communication

Completed a Bachelor of Science degree in Mass Communication.

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