Skill Assessments This user has not passed any tests yet Languages English - Fluent People also viewed * [![Yuri Ferreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72363_1784940008.jpg) Yuri Ferreira IT Support Technician](https://jobicy.com/u/id72363.md) * [![Temitayo Ojo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72339_1784923197.jpg) Temitayo Ojo Azure Administrator | Cloud Support Engineer | Technical Support Engineer](https://jobicy.com/u/id72339.md) * [![Jose Luis Perez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72338_1784922971.jpg) Jose Luis Perez Sysadmin / Jr. DevOps Engineer / Technical Support L2](https://jobicy.com/u/id72338.md) * [![Justin Motley](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72334_1784921749.jpg) Justin Motley Desktop Support Specialist](https://jobicy.com/u/id72334.md) * [![Juan David Pardo López](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71226_1784908542.jpg) Juan David Pardo López Business Administrator](https://jobicy.com/u/id71226.md) * [![Treneice Bakare](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72220_1784870997.jpg) Treneice Bakare Senior IT Technical Support Engineer](https://jobicy.com/u/id72220.md) * [![Diana Bayona](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72175_1784845904.jpg) Diana Bayona Software Engineer / IT Analyst](https://jobicy.com/u/id72175.md) * [![Edet Isong](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72018_1784801287.jpg) Edet Isong System Analyst | Technical Support Specialist](https://jobicy.com/u/id72018.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a customer support specialist with over 4 years of experience helping customers across phone, email, live chat, WhatsApp, and social channels in B2B, oil & gas, technology, and education environments. I have built a strong record of resolving issues quickly and accurately, with a consistent focus on first-contact resolution, customer satisfaction, and reducing escalations. My background includes technical support, CRM administration, ticketing systems, and cross-functional coordination, and I am comfortable working in fast-paced, high-volume support settings. I have supported 60+ customers daily, improved response workflows, maintained accurate records, and used tools like Zendesk, Freshdesk, Intercom, Salesforce, Zoho CRM, and Microsoft Excel to improve service quality. I also bring experience in sales support and customer success, where I helped identify customer needs, improve retention, and convert support interactions into revenue opportunities. I am currently pursuing an M.Sc. in Computer Science with a focus on Data Analysis, and I am open to global remote roles where I can contribute through customer support, technical troubleshooting, and process improvement. ## Skills ### [Python](https://jobicy.com/talent/python.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Ticketing Systems](https://jobicy.com/talent/ticketing-systems.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Email Support](https://jobicy.com/talent/email-support.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[CRM Administration](https://jobicy.com/talent/crm-administration.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md) ## Tech Stack & Tools ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Sales & Customer Success Executive @ Herbmetics Jun 2025 - Present Support customers daily across phone, email, live chat, and WhatsApp. Improve CRM data quality, ticket tagging, and follow-up workflows. Convert support interactions into upsell and cross-sell opportunities while meeting service and sales targets. Sales & Customer Service Executive @ Nero City Oil & Gas Dec 2024 - May 2025 Resolved customer inquiries with a high first-contact resolution rate. Managed a large B2B account portfolio, improved customer satisfaction, streamlined communication, and maintained CRM records, support logs, and reporting dashboards. STEM Tutor & Administrative Coordinator (NYSC) @ Eluama High School Nov 2023 - Nov 2024 Standardized administrative workflows and documentation processes. Coordinated academic operations, improved reporting timelines, and implemented a structured performance-tracking system. Customer-Facing Support & Data Analyst @ Chi Limited Feb 2022 - Oct 2022 Delivered customer and distributor support, produced operational reporting, and coordinated data-driven replenishment to reduce stockouts and improve regional service performance. Customer Service & Technical Support Executive @ Stanificent Global Technologies Ltd Feb 2021 - Dec 2021 Diagnosed and resolved technical issues across multiple support channels. Reduced downtime through troubleshooting, ticket escalation, SLA-based support, and accurate documentation. ## Education Federal University of Petroleum Resources, Effurun 2025 M.Sc., Computer Science (Data Analysis) Currently pursuing a master's degree focused on computer science and data analysis. Benson Idahosa University 2019 - 2023 B.Sc., Computer Science Completed a second class upper degree in Computer Science. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.