Skill Assessments This user has not passed any tests yet Languages Romanian - Native or Bilingual Hungarian - Native or Bilingual English - Advanced Spanish - Beginner People also viewed * [![Momoh Ayomide](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72264_1784898730.jpg) Momoh Ayomide Customer support specialist/ Executive Assistant](https://jobicy.com/u/id72264.md) * [![Greg Kizito](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72253_1784891973.jpg) Greg Kizito Remote Customer Support & Appointment Setting Specialist](https://jobicy.com/u/id72253.md) * [![Marie De Freitas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72150_1784842175.jpg) Marie De Freitas Client Success & Commercial Support Specialist](https://jobicy.com/u/id72150.md) * [![Reda Rl](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72075_1784825096.jpg) Reda Rl Customer Service Representative](https://jobicy.com/u/id72075.md) * [![Emeka Chinebu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71951_1784761091.jpg) Emeka Chinebu Customer Support Specialist](https://jobicy.com/u/id71951.md) * [![Muhammad Abdur Rehman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71922_1784747788.jpg) Muhammad Abdur Rehman Customer Support Specialist](https://jobicy.com/u/id71922.md) * [![Giuliana Richard](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71799_1784702408.jpg) Giuliana Richard Waitress and Customer Service Assistant](https://jobicy.com/u/id71799.md) * [![Augusto Rodrigo Ocampos Benitez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71726_1784667828.jpg) Augusto Rodrigo Ocampos Benitez Bilingual Customer Support & Remote Operations Specialist](https://jobicy.com/u/id71726.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Customer Success and Onboarding professional with 7+ years of experience in SaaS customer success and more than 12 years across customer-facing commercial and service roles. I have worked across the full post-sale lifecycle, including onboarding, implementation, product adoption, retention, expansion, and renewal support in global B2B environments. In my recent role, I managed a portfolio of 400+ customers and helped reduce time-to-value, improve customer satisfaction, and strengthen account outcomes through structured success programs. I am comfortable working cross-functionally with sales, support, and account teams, and I focus on building scalable processes that improve consistency and customer experience. My background also includes inside sales, business development, account management, service desk support, and procurement, which gives me a broad commercial and operational perspective. I am open to customer success, onboarding, and account management opportunities where I can help customers adopt products successfully, grow their value, and reduce churn. ## Skills ### [Negotiation](https://jobicy.com/talent/negotiation.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Consultative Selling](https://jobicy.com/talent/consultative-selling.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Implementation](https://jobicy.com/talent/implementation.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Renewals](https://jobicy.com/talent/renewals.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)[Customer Lifecycle Management](https://jobicy.com/talent/customer-lifecycle-management.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/kibana/kibana-original.svg) Kibana](https://jobicy.com/talent?tool=kibana.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Customer Success and Onboarding @ Gigwell Inc. Jan 2019 - Present Owned the full post-sale customer lifecycle for 400+ live entertainment customers across SMB, mid-market, and enterprise segments. Reduced time-to-value by 60% through structured onboarding, implementation workflows, and scalable customer journeys. Supported over $300K in retained and expansion ARR through account health monitoring, CSAT analysis, and lifecycle management. Reduced monthly logo churn from 11% to approximately 2.5% using AI-assisted support workflows, automated retention campaigns, proactive outreach, and personalized success plans. Led Quarterly Business Reviews and developed success plans for strategic accounts. Inside Sales Representative @ HP Inc. Jan 2019 - Jun 2019 Supported existing accounts, upsell opportunities, and partner engagement across the European market in a temporary inside sales assignment. Business Development Representative @ Oracle Jan 2018 - Jan 2019 Built qualified pipeline for Oracle Cloud and SaaS solutions in the $50K–150K+ ACV range through multi-stakeholder discovery and needs-based positioning. Consistently exceeded monthly quota through multi-channel prospecting and collaboration with marketing and account executives. Sales Representative and Account Manager @ Shell PLC Jan 2016 - Jan 2018 Grew B2B fuel card business across southeast Romania by managing regional sales activity, prospecting, and account development for commercial transport clients. Improved customer retention and field feedback quality through after-sales support, market insights, and territory reporting. IT Service Desk Executive L1 & 2 @ Vodafone Jan 2014 - Jan 2016 Resolved multilingual L1/L2 support requests for internal EMEA teams, handling incident management, account provisioning, and service requests. Improved responsiveness for English- and Hungarian-speaking users through access management and technical issue resolution using Active Directory and ServiceNow. Procurement Buyer @ Genpact Jan 2013 - Jan 2014 Applied Lean Six Sigma methods to improve a manufacturing procurement process and delivered $1.2M in annual savings. Managed RFP, RFQ, and RFI processes, coordinated supplier responses, evaluated proposals, and maintained purchasing workflows in SAP. ## Education Bucharest University of Economic Studies Not specified Business Administration, Business Administration Plugor Sandor Arts School Not specified Graphic Design & Applied Arts Technician, Graphic Design and Applied Arts This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.