Skill Assessments This user has not passed any tests yet Languages English - Fluent Polish - Native or Bilingual People also viewed * [![Jyang Santos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72383_1784957498.jpg) Jyang Santos Junior Software Developer / IT Technician](https://jobicy.com/u/id72383.md) * [![Lautaro Tamborini Dalmasso](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72205_1784936054.jpg) Lautaro Tamborini Dalmasso Backend Software Developer](https://jobicy.com/u/id72205.md) * [![Ulises Franco](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72355_1784930707.jpg) Ulises Franco Systems Engineer / .NET Developer](https://jobicy.com/u/id72355.md) * [![Carlos Eduardo Tsucamoto Chiarelli](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72325_1784917805.jpg) Carlos Eduardo Tsucamoto Chiarelli Full Stack Developer](https://jobicy.com/u/id72325.md) * [![Ritesh Ranjan](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72310_1784913808.jpg) Ritesh Ranjan Backend Developer](https://jobicy.com/u/id72310.md) * [![Nguyễn Thư](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72294_1784910103.jpg) Nguyễn Thư AI-Native Product Builder](https://jobicy.com/u/id72294.md) * [![Manuel Reeb](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_63351_1784904608.jpg) Manuel Reeb JS/TS Dev · Angular, Next, Android, Java | Google & Apple Sign-In](https://jobicy.com/u/id63351.md) * [![Luis Enrique Cárcamo Lázaro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72266_1784899577.jpg) Luis Enrique Cárcamo Lázaro Software Developer](https://jobicy.com/u/id72266.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a DevOps Support Team Lead with extensive experience in enterprise-scale environments, including aviation-critical systems. I focus on observability, monitoring strategy, and operational excellence across distributed services. I have strong hands-on experience with New Relic, Prometheus, and Grafana, and I have used these tools to design monitoring architectures, alerting strategies, dashboards, and service health metrics for high-availability systems. In my current role, I lead operations and observability practices for global aviation services, working closely with technical and business stakeholders to balance reliability, performance, and cost. I also manage incident response, production support, and ITIL-based processes such as Incident, Problem, Change, and Service Requests. I have experience mentoring and coaching teams, supporting hiring and performance evaluation, and driving cross-team improvements. I enjoy building practical standards and SOPs that help teams work more consistently and respond faster during incidents. My background also includes IT support and service request management in international enterprise environments, where I worked with Jira workflows, customer communication, and 24/7 operational support. This gave me a strong foundation in service delivery and stakeholder collaboration. I am open to new opportunities where I can contribute my DevOps, observability, and leadership experience to improve reliability and operational maturity in complex environments. Notice Period: 4 weeks ## Skills ### [Compliance](https://jobicy.com/talent/compliance.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Linux](https://jobicy.com/talent/linux.md)[CI CD](https://jobicy.com/talent/ci-cd.md)[Windows](https://jobicy.com/talent/windows.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Automation](https://jobicy.com/talent/automation.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Coaching](https://jobicy.com/talent/coaching.md)[Security](https://jobicy.com/talent/security.md)[Testing](https://jobicy.com/talent/testing.md)[Distributed Systems](https://jobicy.com/talent/distributed-systems.md)[Monitoring](https://jobicy.com/talent/monitoring.md)[Cloud Computing](https://jobicy.com/talent/cloud-computing.md)[Observability](https://jobicy.com/talent/observability.md)[ITIL](https://jobicy.com/talent/itil.md)[MacOS](https://jobicy.com/talent/macos.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Containers](https://jobicy.com/talent/containers.md)[Service Management](https://jobicy.com/talent/service-management.md)[High Availability](https://jobicy.com/talent/high-availability.md)[Alerting](https://jobicy.com/talent/alerting.md)[Cost Optimization](https://jobicy.com/talent/cost-optimization.md)[Database Administration](https://jobicy.com/talent/database-administration.md)[Orchestration](https://jobicy.com/talent/orchestration.md)[Scaling](https://jobicy.com/talent/scaling.md) ## Tech Stack & Tools ### Analytics [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/grafana/grafana-original.svg) Grafana](https://jobicy.com/talent?tool=grafana.md) ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/bamboo/bamboo-original.svg) Bamboo](https://jobicy.com/talent?tool=bamboo.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jenkins/jenkins-original.svg) Jenkins](https://jobicy.com/talent?tool=jenkins.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/confluence/confluence-original.svg) Confluence](https://jobicy.com/talent?tool=confluence.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mongodb/mongodb-original.svg) MongoDB](https://jobicy.com/talent?tool=mongodb.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mysql/mysql-original.svg) MySQL](https://jobicy.com/talent?tool=mysql.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/postgresql/postgresql-original.svg) PostgreSQL](https://jobicy.com/talent?tool=postgresql.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/bitbucket/bitbucket-original.svg) Bitbucket](https://jobicy.com/talent?tool=bitbucket.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/docker/docker-original.svg) Docker](https://jobicy.com/talent?tool=docker.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/helm/helm-original.svg) Helm](https://jobicy.com/talent?tool=helm.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/kubernetes/kubernetes-original.svg) Kubernetes](https://jobicy.com/talent?tool=kubernetes.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/linux/linux-original.svg) Linux](https://jobicy.com/talent?tool=linux.md) ### Monitoring [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/prometheus/prometheus-original.svg) Prometheus](https://jobicy.com/talent?tool=prometheus.md) ## Experience DevOps Support Team Lead @ SITA For Aircraft Jan 2023 - Present Leading operations and observability practices for enterprise-grade aviation systems supporting airports and airlines worldwide. Responsible for monitoring strategy, alerting, dashboards, incident management, production support, ITIL processes, deployment planning, SOPs, and team leadership. IT Support Specialist (User Support Specialist) @ Hycom S.A. Jul 2017 - Dec 2022 Supported international enterprise clients in maintaining stable and efficient IT services. Managed incident and service request processes, designed Jira workflows, provided 24/7 operational support, and handled customer communication and issue resolution. ## Education No education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.