![Corintia Aguilar](https://jobicy.com/react/themes/app/images/avatar.jpg)
Corintia Aguilar

# Customer Experience Manager

Open to offers · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationMonterrey, MexicoDesired salaryUnspecifiedWork preferenceOn-site / Full TimeExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am an Industrial Engineer with more than 8 years of experience in the automotive industry, focused on Customer Experience, Voice of Customer, Customer Insights, and continuous improvement.

I have led initiatives across sales and after-sales areas to improve customer satisfaction by analyzing metrics, managing digital feedback platforms, and working closely with multidisciplinary teams.

My experience includes presenting executive results to General Management, identifying root causes from customer feedback, and turning insights into practical improvement actions.

I have also managed strategic B2B accounts and supported full-cycle B2C sales, which has strengthened my ability to connect operational execution with customer needs.

I enjoy building service recovery processes, training strategies, and customer journey improvements that create measurable business impact.

I am currently expanding my knowledge through a Design Thinking certification and I am comfortable collaborating in international environments with an intermediate level of English.

## Skills

16 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[B2B Sales](https://jobicy.com/talent/b2b-sales.md)[B2C Sales](https://jobicy.com/talent/b2c-sales.md)[Change Management](https://jobicy.com/talent/change-management.md)[Communication](https://jobicy.com/talent/communication.md)[Consultative Selling](https://jobicy.com/talent/consultative-selling.md)[Continuous Improvement](https://jobicy.com/talent/continuous-improvement.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Insights](https://jobicy.com/talent/customer-insights.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Metrics Analysis](https://jobicy.com/talent/metrics-analysis.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Root Cause Analysis](https://jobicy.com/talent/root-cause-analysis.md)[Sales](https://jobicy.com/talent/sales.md)[Service Recovery](https://jobicy.com/talent/service-recovery.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)

## Tech stack & tools

Working toolkit

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)

## Experience

Career history

### Customer Experience Manager (Hospitality Manager) · Mazda Sendero — Grupo Aldorf

Sep 2024 – PresentLead customer experience management for sales and after-sales areas, acting as the voice of the customer and collaborating with General Management to translate feedback into continuous improvement initiatives. Manage VOC through Medallia, conduct trend analysis and root cause identification, present executive results, and lead follow-up meetings. Designed service recovery protocols, survey participation strategies, and the annual training matrix. Achievements include improving VOC, reducing CAC cases, and achieving first place in training compliance.

### Key Account Specialist · Hyundai Engineering México

May 2022 – May 2024Managed strategic accounts in the automotive sector, coordinated internal teams, monitored service indicators, and strengthened the B2B customer experience through communication and continuous improvement. Served as liaison between clients and operational areas, followed up on incidents and requirements, and supported initiatives to improve operational efficiency and customer satisfaction.

### Sales Advisor · Hyundai Penta

Mar 2019 – Mar 2022Managed the full B2C sales cycle from prospecting to closing and after-sales follow-up. Developed prospecting, loyalty, and retention strategies, provided personalized advisory during the vehicle purchase process, and consistently achieved monthly sales targets through consultative selling and pipeline management.

## Education

Learning history

### Universidad Tecmilenio

Dates not specifiedIndustrial Engineering, Industrial Engineering

Industrial Engineering degree.

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