![Daniel Coonan](https://jobicy.com/react/themes/app/images/avatar.jpg) Daniel Coonan # Customer Service Representative Actively looking · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBirr, IrelandDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a reliable and adaptable professional with over 10 years of experience across customer service, administrative support, and medical device manufacturing. I have supported customers through phone, email, webchat, chat, and social media, and I am comfortable working in both office-based and remote environments. I am proficient in Microsoft 365, CRM systems, and time management, and I take pride in staying organised, meeting deadlines, and working independently when needed. I have a strong focus on communication, attention to detail, compliance, and confidentiality, including experience working with GDPR and data protection standards. My background also includes hands-on operational and manufacturing roles, which strengthened my reliability, teamwork, and ability to follow structured processes. I am currently seeking a remote customer service or administrative position where I can contribute strong organisational skills, professionalism, and a customer-first mindset to a remote team. ## Skills 18 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Protection](https://jobicy.com/talent/data-protection.md)[Excel](https://jobicy.com/talent/excel.md)[GDPR](https://jobicy.com/talent/gdpr.md)[Independent work](https://jobicy.com/talent/independent-work.md)[Manufacturing](https://jobicy.com/talent/manufacturing.md)[Outlook)](https://jobicy.com/talent/outlook.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Reporting](https://jobicy.com/talent/reporting.md)[SOPs](https://jobicy.com/talent/sops.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Teams](https://jobicy.com/talent/teams.md)[Time Management](https://jobicy.com/talent/time-management.md)[Word](https://jobicy.com/talent/word.md) ## Experience Career history ### Farm Assistant · Family Farm Jan 2022 – PresentAssist with daily livestock care, calving season management, and pasture maintenance. Operate machinery for mowing, spraying, and rolling tasks. Ensure safety compliance with equipment and livestock handling. ### Customer Service Representative · Abtran Jan 2016 – Dec 2021Delivered multi-channel customer support via phone, email, webchat, and social media for clients including Irish Water, Greenstar Energy, Local Property Tax, and Sky. Managed high-volume queries, maintained GDPR compliance, used CRM tools and Microsoft Office for case management and reporting, and consistently met quality and performance KPIs. ### Farm Assistant · Family Farm Jan 2007 – Dec 2015Assisted with daily livestock care, calving season management, and pasture maintenance. Operated machinery for mowing, spraying, and rolling tasks while ensuring safety compliance with equipment and livestock handling. ### Product Builder · Boston Scientific Jan 2005 – Dec 2007Assembled catheter components in a sterile cleanroom environment. Adhered to FDA standards and daily production targets and followed strict standard operating procedures. ### Product Builder · Medtronic Jan 2004 – Dec 2005Maintained hygiene and product quality on fast-paced production lines. Supported technical teams by reporting line issues and safety concerns and demonstrated strong reliability and punctuality. ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.