Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Intermediate People also viewed * [![Yuri Ferreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72363_1784940008.jpg) Yuri Ferreira IT Support Technician](https://jobicy.com/u/id72363.md) * [![Temitayo Ojo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72339_1784923197.jpg) Temitayo Ojo Azure Administrator | Cloud Support Engineer | Technical Support Engineer](https://jobicy.com/u/id72339.md) * [![Justin Motley](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72334_1784921749.jpg) Justin Motley Desktop Support Specialist](https://jobicy.com/u/id72334.md) * [![Juan David Pardo López](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71226_1784908542.jpg) Juan David Pardo López Business Administrator](https://jobicy.com/u/id71226.md) * [![Efe Agbude](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72258_1784894510.jpg) Efe Agbude Customer Support Specialist](https://jobicy.com/u/id72258.md) * [![Treneice Bakare](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72220_1784870997.jpg) Treneice Bakare Senior IT Technical Support Engineer](https://jobicy.com/u/id72220.md) * [![Diana Bayona](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72175_1784845904.jpg) Diana Bayona Software Engineer / IT Analyst](https://jobicy.com/u/id72175.md) * [![Edet Isong](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72018_1784801287.jpg) Edet Isong System Analyst | Technical Support Specialist](https://jobicy.com/u/id72018.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a System Administrator and Technical Support L2 professional with more than 10 years of experience supporting Linux infrastructure, web hosting, DevOps automation, and backend development. I have worked in high-demand environments serving more than 20,000 customers, where I handled production servers, migrations, incident resolution, and operational support with a strong focus on stability and efficiency. My background includes cPanel administration, AWS and DigitalOcean cloud infrastructure, Docker-based deployments, Jenkins CI/CD pipelines, and automation with Bash and cronjobs. I also have hands-on experience with PHP, Laravel, MySQL, REST APIs, monitoring platforms such as Zabbix and Nagios, and support tools like WHMCS, Kayako, Jira, and Intercom. Throughout my career, I have improved documentation, reduced ticket resolution times, and helped teams work faster by creating templates, automations, and clearer support processes. I am currently looking for opportunities in infrastructure, DevOps, or SRE-oriented teams where I can contribute real operational experience and continue growing into more senior technical roles. I am comfortable working in remote and hybrid environments, and I bring a practical, problem-solving mindset with a strong service orientation and solid technical foundation. Notice Period: Immediately ## Skills ### [Docker](https://jobicy.com/talent/docker.md)[Documentation](https://jobicy.com/talent/documentation.md)[Linux](https://jobicy.com/talent/linux.md)[CI CD](https://jobicy.com/talent/ci-cd.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[DevOps](https://jobicy.com/talent/devops.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[MySQL](https://jobicy.com/talent/mysql.md)[Jenkins](https://jobicy.com/talent/jenkins.md)[PHP](https://jobicy.com/talent/php.md)[Monitoring](https://jobicy.com/talent/monitoring.md)[REST APIs](https://jobicy.com/talent/rest-apis.md)[BASH](https://jobicy.com/talent/bash.md)[Cloud Infrastructure](https://jobicy.com/talent/cloud-infrastructure.md)[WordPress](https://jobicy.com/talent/wordpress.md)[Virtualization](https://jobicy.com/talent/virtualization.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[DNS](https://jobicy.com/talent/dns.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[HTTP](https://jobicy.com/talent/http.md)[VPN](https://jobicy.com/talent/vpn.md)[API Testing](https://jobicy.com/talent/api-testing.md)[System Administration](https://jobicy.com/talent/system-administration.md)[Laravel](https://jobicy.com/talent/laravel.md)[Hyper V](https://jobicy.com/talent/hyper-v.md)[HTTPS](https://jobicy.com/talent/https.md)[SMTP](https://jobicy.com/talent/smtp.md)[Web Hosting](https://jobicy.com/talent/web-hosting.md)[OpenVZ](https://jobicy.com/talent/openvz.md) ## Tech Stack & Tools ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cloudflare/cloudflare-original.svg) Cloudflare](https://jobicy.com/talent?tool=cloudflare.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cpanel/cpanel-original.svg) cPanel](https://jobicy.com/talent?tool=cpanel.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/digitalocean/digitalocean-original.svg) DigitalOcean](https://jobicy.com/talent?tool=digitalocean.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jenkins/jenkins-original.svg) Jenkins](https://jobicy.com/talent?tool=jenkins.md) ### Application Utilities [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/postman/postman-original.svg) Postman](https://jobicy.com/talent?tool=postman.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/swagger/swagger-original.svg) Swagger](https://jobicy.com/talent?tool=swagger.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/bitbucket/bitbucket-original.svg) Bitbucket](https://jobicy.com/talent?tool=bitbucket.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/docker/docker-original.svg) Docker](https://jobicy.com/talent?tool=docker.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/git/git-original.svg) Git](https://jobicy.com/talent?tool=git.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/proxmox/proxmox-original.svg) Proxmox VE](https://jobicy.com/talent?tool=proxmox.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/html5/html5-original.svg) HTML5](https://jobicy.com/talent?tool=html5.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/php/php-original.svg) PHP](https://jobicy.com/talent?tool=php.md) ## Experience Prompt Engineer @ Zentra SaaS Mar 2026 - Present Designed and optimized structured prompting frameworks for software development, incident resolution, workflow automation, and technical decision-making using LLMs. Implemented AI-assisted validation, quality control, deployment review, incident analysis, and change management processes. Technical Support Analyst L2 @ SERED Apr 2024 - Feb 2026 Reduced ticket resolution time by improving documentation and templates. Performed server and hosting migrations, developed Bash automation scripts, and provided technical post-sales support for active customers. Systems Administrator / Jr. DevOps @ RORAIMADEVS May 2022 - May 2023 Automated deployments with Docker and cronjobs, implemented CI/CD pipelines with Jenkins and Bitbucket, managed AWS and DigitalOcean infrastructure, and supported production incidents and migrations. Technical Support Manager (TSM) @ ADCLICHOSTING Jan 2020 - Mar 2022 Led and trained support analysts, improved documentation and templates, managed cPanel infrastructure, and centralized ticket tracking through WHMCS. Technical Support Analyst @ LATINCLOUD Oct 2018 - Dec 2019 Administered hosting accounts across multiple control panels, configured network protocols, operated monitoring systems, and supported WordPress, PHP, Apache, and Nginx issues. Technical Support Analyst L2 @ VENEZUELAHOSTING Feb 2016 - Oct 2018 Managed shared hosting and VPS infrastructure, monitoring systems, account migrations, SSL/TLS configuration, PHP bug resolution, and ticket handling with high first-contact resolution. Customer Service / L1 Support @ VENEZUELAHOSTING Sep 2014 - Feb 2016 Provided first-contact support via chat, ticket, and VoIP, audited hosting accounts, and improved Linux automation scripts. ## Education UGMA - Universidad Gran Mariscal de Ayacucho 2018 Computer Engineering, Computer Engineering Studies in systems, networks, and software architecture. Escuela Tecnica Juan Crisostomo Falcon 2011 - 2014 Medium Technical Degree, Informatics Technical education in informatics. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.