![Muazzam Ibrahim](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72343_1785262420.jpg) Muazzam Ibrahim # Business Operations Specialist Open to offers · Member since 24 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCairo, EgyptDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a business operations professional with over seven years of experience supporting customer service, business operations, operational coordination, stakeholder communication, and technology-enabled business environments. I have worked across customer-facing and internal operational functions, helping coordinate requests, improve workflows, and support cross-functional teams. My background includes client services, customer success, business reporting, and administrative coordination. I am comfortable translating business needs into practical solutions and maintaining strong customer experiences while supporting day-to-day operations. I also bring experience in relationship management, process improvement, and documentation. In my recent roles, I have served as a primary contact for customer inquiries, coordinated communication between teams, and supported project scheduling and operational reporting. I have also contributed to business development and international partner coordination. My experience in data analysis and EdTech operations has strengthened my analytical thinking and my ability to work with business, technology, and education teams. I enjoy using insights to improve processes and support better decision-making. I am open to remote opportunities across EMEA and global markets, and I am looking for roles where I can contribute in operations, client services, customer success, or business coordination. ## Skills 14 capabilities[Business Development](https://jobicy.com/talent/business-development.md)[Business Operations](https://jobicy.com/talent/business-operations.md)[Client Services](https://jobicy.com/talent/client-services.md)[Communication](https://jobicy.com/talent/communication.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Market Research](https://jobicy.com/talent/market-research.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md) ## Experience Career history ### Partner | Customer Service & Operations Coordinator · Brooknell Construct Jan 2023 – PresentServe as the primary contact for customer inquiries, coordinate communication between customers and operational teams, manage customer requests through resolution, support project scheduling and administrative documentation, maintain service records and operational reports, and help improve daily business operations. ### International Business Development · MS Office Systems Ltd. Jan 2023 – PresentCoordinate communication between international partners and internal teams, support customer engagement and relationship management, research market opportunities and customer requirements, assist in business development and operational planning, and support supplier and stakeholder relationships. ### Partner | Data Analyst | EdTech Operations · Sierwei International EdTech Company Jan 2019 – Jan 2023Supported operational decision-making through business reporting and analysis, delivered technology-based learning sessions using the company’s educational platform, worked with business, technology, and education teams, improved operational processes through analytical insights, and supported customer and student engagement. ## Education Learning history ### Shenyang University of Technology Dates not specifiedMaster’s Degree, Computer Software Theory ### Shenyang University of Chemical Technology Dates not specifiedBachelor’s Degree, Computer Science and Technology ### University of the People Dates not specifiedBachelor of Business Administration, Business Administration In progress. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.