![Manita Lama](https://jobicy.com/react/themes/app/images/avatar.jpg)
Manita Lama

# Banking Operations and Compliance Professional

Open to offers · Member since 25 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationMahottari, NepalDesired salaryUnspecifiedWork preferenceRemote Only / Part TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a dedicated banking professional with over 4.5 years of experience in banking operations, customer service, compliance, and relationship management.

I have practical experience in KYC/AML compliance, account opening, transaction processing, operational risk management, and customer support in a branch banking environment.

I am known for accuracy, professionalism, and a strong commitment to regulatory compliance while delivering high-quality service to customers.

My background includes handling daily banking operations, verifying customer documents, supporting cash and deposit services, and coordinating with team members to ensure smooth branch performance.

I also bring a solid academic foundation with a Master of Finance and a Bachelor of Accounting, which supports my understanding of financial processes and banking regulations.

I am comfortable working in fast-paced environments, solving customer issues, and maintaining strong attention to detail in all operational tasks.

## Skills

13 capabilities[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Banking Operations](https://jobicy.com/talent/banking-operations.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Time Management](https://jobicy.com/talent/time-management.md)

## Experience

Career history

### Assistant · Citizens Bank International Ltd.

Jan 2021 – PresentHandle daily banking operations and customer transactions. Process account opening and ensure KYC/AML compliance. Verify customer documents and signatures. Assist customers with banking products and services. Resolve customer inquiries and complaints professionally. Support cash operations, deposit products, and locker services. Maintain operational accuracy and regulatory compliance. Coordinate with team members to ensure efficient branch operations.

### Banking Internship · Commercial Bank

Dates not specifiedAssisted in customer service operations. Supported account opening procedures. Performed document verification. Learned branch operational processes.

## Education

Learning history

### RRMC, Janakpur

2024Master of Finance, Finance

GPA: 3.41

### Bardibas Janata Multiple Campus

2024Bachelor of Accounting, Accounting

Percentage: 53.35%

### Navakshitiz Higher Secondary School

2016Higher Secondary (+2)

Percentage: 68.1%

### Sunshine Secondary Boarding School

2016Secondary Education (SEE/SLC)

Percentage: 78.5%

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.