Skill Assessments This user has not passed any tests yet Languages Urdu - Native or Bilingual Other - Native or Bilingual English - Fluent People also viewed * [![Veronica Nalubowa](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72404_1784979564.jpg) Veronica Nalubowa Data Clerk / Business Administration Professional](https://jobicy.com/u/id72404.md) * [![Riana Coetzee](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72350_1784928185.jpg) Riana Coetzee Administrative Professional and Director](https://jobicy.com/u/id72350.md) * [![Darcy Hernandez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72092_1784827931.jpg) Darcy Hernandez Administrative Assistant](https://jobicy.com/u/id72092.md) * [![Josephine Jacob](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72030_1784809625.jpg) Josephine Jacob Customer service](https://jobicy.com/u/id72030.md) * [![Elinson Guzman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71853_1784730115.jpg) Elinson Guzman Administrator / Digital Setter / Marketing Assistant](https://jobicy.com/u/id71853.md) * [![Ricardo Vallejo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71734_1784670002.jpg) Ricardo Vallejo Document Control Executive](https://jobicy.com/u/id71734.md) * [![Vasilii Shibanov](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71280_1784553814.jpg) Vasilii Shibanov DevOps Engineer](https://jobicy.com/u/id71280.md) * [![Agung Trisna](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70224_1783914331.jpg) Agung Trisna ERP Specialist | Microsoft Dynamics 365 Functional Consultant](https://jobicy.com/u/id70224.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I have built my career across administration, IT support, customer service, healthcare, and operations, which has given me a broad and practical professional background. I am comfortable working in both private and public sector environments, and I adapt quickly to different teams, workflows, and responsibilities. I bring strong interpersonal and communication skills, with experience supporting colleagues, managers, clients, and customers in fast-paced settings. I have handled administrative tasks, data entry, filing, reporting, scheduling, and front-desk responsibilities while maintaining accuracy and professionalism. My background also includes IT operations and helpdesk-related work, where I developed computer literacy, Microsoft Office skills, and problem-solving abilities. I have worked with sensitive information, supported operational processes, and contributed to smooth day-to-day functioning in structured environments. In customer-facing roles, I have learned how to manage expectations, resolve issues, and provide calm, helpful support. I have experience in telecommunications, hospitality, pharmacy, microfinance, and care work, which has strengthened my ability to communicate effectively with diverse people and handle responsibilities with patience and confidence. I also have leadership experience as a shift leader, where I coordinated tasks, managed coverage, responded to issues, and supported team performance. This helped me develop organizational skills, accountability, and the ability to work under pressure. I am now looking for a role where I can use my administrative, IT, and customer support experience to contribute to an efficient and well-organized workplace. I am open to new opportunities and willing to relocate for the right position. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Team Management](https://jobicy.com/talent/team-management.md)[Marketing](https://jobicy.com/talent/marketing.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[B2B](https://jobicy.com/talent/b2b.md)[Administration](https://jobicy.com/talent/administration.md)[Information Technology](https://jobicy.com/talent/information-technology.md)[Hospitality](https://jobicy.com/talent/hospitality.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Help Desk](https://jobicy.com/talent/help-desk.md)[Analysis](https://jobicy.com/talent/analysis.md)[Support](https://jobicy.com/talent/support.md)[Caregiving](https://jobicy.com/talent/caregiving.md)[Minute Taking](https://jobicy.com/talent/minute-taking.md)[Stock Control](https://jobicy.com/talent/stock-control.md) ## Experience Pharmacy Dispenser @ North East pharmacy Feb 2024 - Jun 2026 Managed daily pharmacy operations including prescription processing, stock control, staff coordination, administrative tasks, patient records, and compliance support. Pharmacy Assistant @ Douglas Pharmacy Oct 2023 - Jan 2024 Handled prescriptions, customer service, labelling and dispensing, medipacks, data entry, filing updates, and administrative support. Front House Staff @ Chaishai Newcastle Jul 2023 - Oct 2023 Supported front-of-house operations in a customer-facing hospitality environment. Shift Leader @ Hawa shisha lounge Nov 2021 - Jul 2023 Led shift operations, managed schedules and absences, assigned tasks, handled complaints, supported crisis response, and reported to management. Administrative and IT Assistant @ Pakistan Air Force Nov 2018 - Oct 2020 Performed administration, IT, logistics, intelligence, file management, data entry, report drafting, minute writing, and personal assistance duties in a government organization. Care Worker @ Hope Home Nov 2017 - Sep 2018 Provided care, meals, companionship, emotional support, and a safe environment for older people and partially disabled adults. Business Development Executive @ HG markets Ltd Apr 2017 - Oct 2017 Managed customer accounts, supported financial services activities, monitored market conditions, and developed knowledge of stock exchange operations. Customer Service Advisor @ Telecruize communications Feb 2016 - Mar 2017 Worked in customer support for a UK project, handled case management for solicitors, and was promoted to senior customer service advisor. Junior Loan Officer, Operator @ ASA Pakistan Ltd Sep 2015 - Jan 2016 Supported loan processing, customer follow-ups, loan recovery, documentation, and fieldwork in the microfinance sector. ## Education Virtual University of Pakistan Feb 2015 - Sep 2018 Bachelor's, Computer Science Bachelor's degree in Computer Science. Fazmic Sargodha Aug 2011 - Jun 2014 A Level, Computer Science A Level studies in Computer Science. Fazmic Sargodha Jun 2008 - Jul 2010 GCSE, Computer Science GCSE studies in Computer Science. This professional hasn’t added portfolio projects yet. 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