Skill Assessments

This user has not passed any tests yet

No languages specified.People also viewed
*  [![Rana Incekul](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67170_1784986463.jpg) Rana Incekul Multilingual Advisor](https://jobicy.com/u/id67170.md)
*  [![Rafael Gonzalo Valdiviezo Anachuri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72371_1784948292.jpg) Rafael Gonzalo Valdiviezo Anachuri Audiovisual Advisor](https://jobicy.com/u/id72371.md)
*  [![Momoh Ayomide](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72264_1784898730.jpg) Momoh Ayomide Customer support specialist/ Executive Assistant](https://jobicy.com/u/id72264.md)
*  [![Claudiu Vladea](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72261_1784895716.jpg) Claudiu Vladea Customer Success Manager](https://jobicy.com/u/id72261.md)
*  [![Greg Kizito](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72253_1784891973.jpg) Greg Kizito Remote Customer Support & Appointment Setting Specialist](https://jobicy.com/u/id72253.md)
*  [![Marie De Freitas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72150_1784842175.jpg) Marie De Freitas Client Success & Commercial Support Specialist](https://jobicy.com/u/id72150.md)
*  [![Reda Rl](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72075_1784825096.jpg) Reda Rl Customer Service Representative](https://jobicy.com/u/id72075.md)
*  [![Emeka Chinebu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71951_1784761091.jpg) Emeka Chinebu Customer Support Specialist](https://jobicy.com/u/id71951.md)

[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a customer-focused professional with over 20 years of experience in customer relations and 10 years in sales. I have built my career around helping people, resolving issues, and creating positive experiences across healthcare, hospitality, finance, and retail environments.

I am currently working as a Patient Access Specialist in a hospital emergency department, where accuracy, empathy, and efficiency are essential. I handle patient registration and help ensure information is correct so care and billing processes move smoothly.

My background also includes VIP guest service in a casino environment, where I supported regular customers with reservations, comps, and entertainment arrangements. That role strengthened my ability to work with diverse people and deliver high-touch service in a fast-paced setting.

Earlier in my career, I worked in healthcare call centers and customer service roles for major organizations, handling inbound and outbound calls, retention, recovery, sales, and issue resolution. These experiences taught me active listening, patience, and how to manage difficult conversations professionally.

I also served as a General Manager in a family-owned car business, where I gained hands-on experience in sales, collections, recovery, and overall business operations. That role helped me understand the bigger picture of customer service and how every interaction affects the business.

I am looking for a remote customer care opportunity where I can bring my experience, communication skills, and commitment to service to a team that values professionalism and strong client relationships.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Sales](https://jobicy.com/talent/sales.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Collections](https://jobicy.com/talent/collections.md)[Retention](https://jobicy.com/talent/retention.md)[Hospitality](https://jobicy.com/talent/hospitality.md)[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Experience

Patient Access Specialist @ Ensemble Health Partners  2024 - Present Register patients in the emergency department, verify information for accuracy, and support timely payment processing in a 24-hour hospital setting.

VIP Representative @ Dover Downs Casino  2018 - 2021 Supported regular customers with room comps, reservations, dinner arrangements, and show tickets while delivering face-to-face customer service.

Health Care Advisor @ United Health Care  2012 - 2016 Handled inbound and outbound calls for dedicated teams, used active listening and soft skills to resolve difficult customer issues, and supported sales during open enrollment.

Customer Service Representative @ Citi  2005 - 2012 Managed inbound customer calls for store and bank cards, handling retention, recovery, sales, and customer care at manager or assistant level.

General Manager @ Harmon & Associates  1986 - 2017 Managed operations for a family-owned buy-here-pay-here car lot, gaining experience in sales, recovery, collections, customer service, and business management.

## Education

No education data available.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.